Customer Reviews
Check out Digital Networks Better Business Bureau rating. 
2004-12-18
Unsatisfactory. Do not buy the lifetime subscription. Do not buy the product unless you don't mind awful customer service. I have had two models (RTV3030 and RTV5504). The hard drives will fail. You will need technical support. Here is what you can look forward to.
Their customer support office is closed during the very time when someone is likely to encounter a problem or want to activate a new system. Their hours are from 8:00 AM - 6:00 PM Pacific time with no weekend or holiday hours. If a customer turns on his TV on a Friday night and discovers a problem with the ReplayTV unit he must wait until Monday and call during hours when he is likely at work and not able to be in front of the device. Tivo, their competitor offers support 8:00 AM - 8:00 PM including weekends.
The customer must pay long distance charges for the 20 - 30 minutes they wait on line for a representative due to higher than normal call volume. It is ALWAYS higher than normal and they discontinued the toll free number.
The consumer must pay $60 for "warranty" service. The warranty covers parts but not labor. If your device needs repair you must:
1. Actually reach a technical service representative.
2. Follow all of the troubleshooting steps he has been trained to walk you through.
3. Have him determine that it is a defect in the device.
4. Agree to pay $59.95 for warranty repair (refurbished replacement) and give credit card information.
5. Wait for 24 to 48 hours for an email from a different department with return authorization and address. (After they charge your card)
6. Call to find out why you never received it. (I was told by a representative that this is not an individual experience.)
7. Box the unit according to instructions.
8. Ship at your own expense.
9. Wait for weeks.
10. Go to the tracking web page to find out that that your RMA number cannot be found.
11. Wait until office hours again to call to find out why. ( I will need to complete the steps later as this as far as I have gotten.)
Not perfect but better than 4 Stars! 
2003-10-01
Commercial Advance - *
Watching Baseball games in half the time - *
Never missing Eastender (for my wife) - * (at least until BBC America make it disappear / go to pay per view)
Pause live TV when the kids want to show you something - *
Watch something recorded whilst recording - *
See - more than 4 stars.
Downside - sometimes shuts recordings off "early" - and I haven't found a way of recording + 1H apart from making a manual recording.
The blue light on the front is too bright.
Largest capacity PVR on the market 
2003-05-11
If you ask anyone that's owned a ReplayTV or a Tivo, they will tell you that they never want to go back to TV without one. The 4532 is just more of a good thing. While it's rated at 320hrs. of recorded material, nobody I know watches on low resolution, which is the reason to own a large capacity unit. When run at medium quality setting, you are down to 160hrs, and increasing to highest quality reduces that even further. For us, an 80hr unit is plenty, however we want all 80hrs to be of the highest video quality, hence the 4320.
Watch shows when you want to, pause to answer the phone, schedule your viewing for a week and then watch it later with no commercials. Commercial Advance allows you to skip the commercials entirely. There is also a 30 second button that allows you to step through commercials.
Nothing is perfect, and PVR's (personal video recorders) are still relatively new products on the market. There are occasional software glitches, but overally these units work very well. ReplayTV was recently bought by the parent company to Denon, a very large Japanese consumer electronics company, which should ensure it's future.
Having owned earlier ReplayTV units, the advances with the 4xxx series are nice. The 5xxx series does not have the same level of build quality, and the software is buggier. I feel like the 4320 is the best PVR on the market right now. We also own a Tivo, but we let the kids use it. The ReplayTV units have features that Tivo just doesn't have, however Tivo is a solid platform, and doesn't suffer the occasional minor software glitches the Replay units do. Casual user should steer toward Tivo, while people that want to use the networkng capability and are willing to do a bit more setup will be well rewarded by the Replay 4320.
Warranty and out of warranty repairs are handled by exchanging for a reconditioned unit. These units also carry a warranty. We have never hand to exchange one, and from what I see on the AVS forum, not many others have had to as well. ...
Should be called "Repair TV" 2003-04-30
I purchased my Replay 5080 in late December 2002. Initial setup was a breeze. However, the problems soon started. I was unable to speak to any human in technical support until early Jan. 2003. I think the entire company closed for the holidays. After speaking to multiple support reps, my machine worked for 2 more weeks. The next "glitch" was in the software. They were aware of the problem, but did not have an answer. I shipped the unit back (at MY expense) and received a refurbished unit within 10 days. This unit worked for all of 3 weeks. It froze and no support suggestions could get it running. This time it took a week and multiple calls to get a supervisor to OK the return. (At least they sent an airbill this time to pay for the return). I am still waiting for my 3rd unit. This is their last chance. I would not suggest buying Replay TV until they figure out how to make their units a little more reliable.I feel I know more about fixing this product than some of their tech support staff.
it looks nice but doesn't work 2003-04-24
5 months after i bought this product it stopped working. sonic blue would barely exchange it for a recondioned unit. let the buyer beware. but this at your own risk and the risk is high. reviews all point to lots of these units not working!!!!!
Great for a moderate TV watcher, with cutting edge wants 2003-03-02
With the new ReplayTV 4500, you can now connect to the ReplayTV Service through your high-speed broadband Internet connection or an analog modem. Your choice. And regardless of how you connect your ReplayTV, you'll enjoy all the benefits this first-class DVR offers, including easy one-button recording of your favorite shows and the option to watch recorded shows without commercials! Plus, ReplayTV 4500 series comes with hours of storage capacity - to record all you favorite shows and movies! And, if you forget to record a show, no worries - access your ReplayTV over the Web and program it from anywhere!The ReplayTV 4500 is so connected, it allows you to share recorded programs with your friends and family that have ReplayTV 4500s. And with its broadband connectivity, sending and receiving programs is a breeze. So, if you forgot to record your favorite soap opera, just ask your Mom to send it to you! With two ReplayTV 4500s in your home connected via the Ethernet port, you can watch recorded programs stored on either unit. So if you're using the upstairs ReplayTV 4500 unit and you want to watch a program that was recorded on the downstairs unit, no problem - just select it.
DO NOT BUY THIS PRODUCT 2003-02-27
Replay TV has the worst customer support poossible. When I have been lucky enough to reach a human it has involved waiting upwards of 4 hours on hold. Other times, the phone simply informs you that there are too many customers calling, and then promptly hangs up on you. They have even lost the UPC code I sent in to receive the rebate.
The final straw came when I had my wallet stolen, and asked Replay TV not to cancel my monthly service while I waited for a replacement card. They told me that it simply wasn't possible to mantain my service while I waited for a new card, but that they would rebate the...cancellation fee they intended to levy on my account. Since I am still waiting for the rebate (3 months later) I refused their kind request.
So please, please, please, save yourself the aggravation and but TiVo instead,
Its the Skip that makes the difference 2003-02-08
I labored over which unit to buy, Replay or Tivo? I went for the Replay because it [is less to purchase and has a lower monthly fee]. What a good call, Replay delivers! What I have read about both machines is interchangable, but the real prize is the commercial skip(Tivo does not have skip). The two most used fuctions for my family is the pause button and the commercial skip button. You will not go wrong with Replay.
From a TiVo user.... 2003-01-29
This is a very nice unit. After having a Series One Sony TiVo, I wanted another PVR...
With the open ReplayTV community, there are many freeware apps to make your computer act as a large storage facility for your Replay and many other apps.
Setup was very simple (network) and the menues are easilly accessed (though not as simple as TiVo).
This is a great unit for many home users and perfect for teckies.
But, for my parents and grand-parents, TiVo still has my vote.
Re=play T.V. better than V.C.R. 2003-01-26
I own this item , it is fantastic, you can record and watch something you have recorded eariler, at the same time. can't do that with a V.C.R.! I bought it when there was no monthly subcription fee. I want too update for one in the bedroom, but don't wanna pay monthly fee for it. It has a modem and calles out every night to up load channels for the 8th day, so you can record up to 8 days at a time, or set it to record your favorite shows, like soaps or sitcoms every week, it remembers.
or type in Luciele Ball, it will find all shows pertaining to that name. Fantastic item , I recomend to all...
