TurboTax State 45 Multistate 2002 :: Education by Design Store

Customer Reviews

Intuit's greed ruined a good product!

2003-02-15
The installation of the C-Dilla copy protection program as part of TurboTax is highly unethical software engineering. Why would Intuit want to harm all of their customers rather than just the people illegally copying their software?

I have been a loyal customer of Intuit's for the last 9 years. I have bought Quicken every other year and Turbotax & Turbotax state every year for the last 9 years. Now my loyalty as a long-term PAYING customer is rewarded with a 1 megabyte memory sucker running constantly on my machine. Of course, if the program is terminated or removed then I can no longer run their product! I never agreed to [C-Dilla] when I purchased Turbotax, but I guess I should have read all of the fine print in the license agreement.

I understand Intuit's wish to cut down on coypright infringement, but my need to cut down on unnecessary system processes running on MY COMPUTER is what matters to me! I can't wait to finish my taxes so I can uninstall Turbotax and get rid of C-Dilla.... I don't have a problem with the activation feature alone. It is [C-Dilla] constantly running in the background that I object to!

I imagine that it will take years to build back their customer's trust even if they decide to remove this nonsense from next year's product!

Be aware, Intuit does not listen

2003-02-11
I have been a loyal customer for Intuit's product. When I found out the short-fall on its State Tax software and e-mail an alert to them. They did not respond, neither did they correct the mistake in order to improve the next year. So every year, I had to manually override it and get it done correctly. The mistake I was talking about is the "Two-Income Deduction" for Maryland filers.

Time Waster

2003-02-07
TurboTax works fine as long as it doesn't crash and you don't need the product ID to get it restarted. The customer service 800 number you'll need to call to get the new product ID is a business-hours-only number and you have to be sitting at your computer to make any use of it (at work? not at home in front of your computer? too bad, can't help you). And if you go to the Intuit support page and get text help from a person there (it's like using a two-person chat room) they'll give you another phone number, but it's a toll number and you'll be on hold a long, long time. So as long as you don't let the program crash or delete your product ID number by scanning for viruses or spyware, you'll probably like it fine. But if you have any problems, you'll probably save time by just doing your taxes by hand. I'd recommend...anything BUT Intuit's TurboTax.

Update problems

2003-02-02
I'm a longtime and until now a satisfied MacinTax and TurboTax user.
Recently I bought the Windows version of TurboTax2002, federal and state, as a gift for a resident of the District of Columbia who, as a new computer user, does not have internet access. Despite your advertisement several states including DC, are not included

Thus, I have a state CD-Rom that is worthless without a CD-ROM update. I think that I should be provided one without charge, but can't contact Intuit Neither their 800 hotline nor live chat seem to work

My experience with tax software 2003-01-29
I first tried Tax Cut, didn't like it very much, switched to Turbo Tax and have been using it every year. It is easy to use and I have never had a problem with the IRS for submitted returns.

beware - the rebate - they won't send the rebate to you 2003-03-25
I sent in all of my documentation for the rebate so that this would be free after rebate (as advertised everywhere). They sent me a postcard saying that they needed my receipt. I don't know if they don't take the Amazon shipping receipts or if they just don't want to issue rebates. I think that's what they count on to give so much "free" software away - not issuing $$ back to purchasers. This was the first time I've purchased tax software and I won't buy this product again - ever.

Great 2003-03-08
I find that this product makes Mass Tax so much more enjoyable. I don`t like doing taxes but using this product makes them fun.

Many bugs in Turbo Tax state 2003-03-06
I have used Turbo Tax for many years, but this is the last. The NJ state version has many calculation errors and bugs. Technical support says it unable to help, as the calculations are to complicated for them to understand. The program rounds up figures when importing from federal program. Beware of this program, especially if you paid excess UE & DI. Many other errors. No fix available. Avoid this product.

TurboTax State 2003-02-17
DO NOT BUY THIS PRODUCT ...BR>I live in Delaware one of the many states that the CD does not have complete on it but needs an update to work! Imagine selling an unworkable product .... First Intuit said Updates would be ready on Jan 30th, then on Feb 15th but here it is the 17th and nothing! Customer support is non existant. The online people know nothing and the phone support is closed except during daytime business hours.SO BUY THIS PRODUCT AT YOUR OWN RISK BUT BE WARNED IT DOES NOT WORK AND IS NOT SUPPORTED!

Turbo Tax Deluxe 2003-02-17
TurboTax use to be a good product but this year it is a disaster.The product seems only to exist to sell you more products and be aware many of the state products as of Feb 17th still do not work because there are no updates.
Intuit has fallen vey very far. You can not even tab through screens anymore but must constantly point and click with the mouse. Customer support is also almost nonexistant. The people at support do not even know that updates are not yet available. PURCHASE THIS PRODUCT AT YOUR OWN RISK. YOU WOULD DO BETTER AND WORK FASTER WITH PAPER.