Customer Reviews
Worked, but not Durable 
2005-03-04
I bought this device because I wanted to have a PDA and phone in one single unit. It worked well for a while, then the ear jack slot would not work. So I was constrained to use only the PDA function. Within about 6 months of use, I observed the battery would run down quickly. Presently, I cannot get it to come on; and I bought it early 2004. During the time it worked, it was cool, but it appears it cannot take the kind of rigors expected of such a device. Believe me, I am not a careless person.
Run and hide. Don't let the palm man get you! 
2004-05-02
I bought one of these things 4 months ago. It broke. Palm won't fix it. Palm want's 100 bucks to replace it. Palm wants me to use a on line form to pay up front and start a repair order. Palms on line repair order cgi script doesn't work (makes you wonder who does the programing on the palms. Palm says write back to us and we will start a SRO (service repair order). Did that about 4 weeks ago, haven't heard a word.
In short
The worst warrenty and the worst support of any company I have ever delt with.
Dont Wait- BUY THIS PALM PILOT!! 
2004-05-01
This is the best Palm Pilot on the market today. This is reccomended to all long time Palm fans. Yes, it is a mobile office! Just to show the mobility of this product, I am writing this entire review on the thumb keyboard! The Hi-Resolution screen is absoloutely unbeatable. I LOVE THE PALM TUNGSTEN W!!
12/19 UPDATE
I am only a 12 year old boy, and now I admit my general compliments were a bit premature. The contact between the SIM receptors on the palm is FAULTY. The door is loose and if held screen side up, sometimes it says the sim could not be found, so then the phone turns off and it has to find the sattelite all over and blah blah blah. On my previous Samsung flip-phone,the SIM holster held the SIM to the recievers, something those stupid engineers at Palm should have immitated. The only reason to open your wallet for this Palm is for the phone, and if that gets busted, why not save a couple hundred bucks and get the much faster better OS running Tungsten E. Amazon wont let me take back my 5 star rating so just let me say I give 2 stars.
The Palm Tungsten W as a phone is lousy 2004-02-12
The phone reception, although loud, is often scratchy. The sim card can only be used on the Palm phone. Consequently if you have a problem, you may be out of a phone. The service for the Palm Tungsten W is mediocre at best.
Good choice for heavy pda users 
2004-02-03
I'd wanted a telephone/pda combo for a while. When the Tungsten W was first released, I immediately wanted it. It had so many features I wanted: thumb keyboard, hi-res color screen, internet access, and compact size (compared to my Palm IIIc). However, the drawbacks kept me from purchasing: no internal speaker for calls, only works with AT&T in the US, and high cost. Also, the bad reviews, coupled with the release of the Treo 600, kept me from buying.
However, when my job forced me to switch to AT&T and the Treo 600 was perpetually unavailable, I chose the Tungsten W. All I can say is that I am so happy that I did! The screen is amazing, the internet works really well, and I can get my emails with attachments while out of the office without a hitch (try that with a cell phone). The phone has great reception and the headset keeps me out of trouble while driving. Yes, it is a pain to have to look for the headset, but I usually leave it attached to my purse and plugged into the the pda.
I've found software tweaks while surfing Tungsten W forums to customize it to my needs. The older processor does not bother me--it is plenty fast enough compared to the IIIc. This device is the best one for people who need data and pda functions to have just as much importance as cellular functions.
Cell Phone Or PDA? 
2007-10-14
If you are in dire need of a cell phone. DO NOT GET THIS DEVICE. I would never pay over 60 bucks for it either. These things have been on ebay for under 70 bucks for over a year now. Not just sold by individuals, but by electronics and phone stores for that price. Now, if you are wanting a PDA for under 100 bucks. This device is for you. True, you will not be able to use the cell phone feature unless you know how to get the unlock code, which can be done by the way. Just takes a lot of time on the internet and searching around. I have a cheapo Nokia 3130 I use for a cell phone. So that part of it doesn't really bother me. If you can find a PDA for under a 100 bucks that has the options on it like the Tungsten W. Let me know. I think it's a great deal just for that alone.
not a tungsten 2006-01-13
its a good phone and all, but its not a tungsten. it is a treo. want proof? go to www.palmone.com and search "tungsten w". it will give you the TREO w
AT&T and Cingular 2005-07-30
I have had this phone for over a year. I paid about $400 for the unit. It worked fine and I had no problems with it while at AT&T. Cingular is another story. They do not accept this phone on their system and do not offer any compromises on their PDAs in exchange for my loss. Cingular could not care less about the AT&T customers they acquired. They even charge for activation into the Cingular system from the AT&T system.
Becky (in Atlanta) 2005-04-22
I wanted a PDA Phone w/Palm OS. I did lots of research and finally I purchased my "like new" Tungsten W from Amazon's market place for its "relatively" attractive price. Within a month, the phone failed (Palm OS was OK). I have to send it in to for repair. Somehow, my serial number was associated to a different model of Palm. So they sent me a wrong one and I have to do the exchange again. I was very unhappy about the mix up and delay.
Because it did not come with a headphone, so it took some time for me to research and finally picked "Ternary Flip Cover", which allow me to use the PDA more like a regular cell phone. However, the answer button stop working after 4 or 5 months. It is getting very cracklely when I use the phone. I just ordered a Nokia head phone from Amazon a few weeks ago but it won't ship until May.
It only came with a USB cable rather than a cradle. (Not sure if a new one comes with a cradle?) The little plastic parts are broken off. I once tried a charger from Belkin but I was disappointed that it did not fit the Tungsten W very well.
My Tungsten W frustrates me increasingly. It is locking up a lot when I try to use the phone. In turn, it drops my calls. It even reset itself quite often. I am tempted to switch back to my old Motorola but I love the Palm OS. I am torned.
In a nut shell, I would give the Palm OS on Tungsten W 5 stars, but I only give 1 star to the phone.
Reply to feedback's 2005-03-23
leesea...
AT&T and Cingular in merge, it work great. the speed is fancy on Web Pro 2.1. If complain about Palm 4 OS, simple get Tungsten W 1.0 update to get 4.1.1, it improve much better and less problem and fair speed.
A wireless customer....
Your "MINUSES" are some wrong.... There is pop-up notification of SMS messages. There is graffiti area, if install Jot which allow you to do graffiti on screen, keep practice and it getting much comfortable. I still like use keypad than rather graffiti. :)
"You have to delete the SMS outbox and inbox messages one by one"
It's pretty normal for almost every mobile, stop whine about it, you should be happen if you accident delete whole thing.
Only thing I complain about these Tungsten W... the software from website at PalmOne offer Update Tungsten W 1.0 which avaiable only on Mac OS 9.x, not OS X support, so, I had to go to my friend's PC (Windows XP) in order to get whole Palm OS update on W.
