Customer Reviews
Erratic behaviour solved 
2004-12-10
My palm T2 experienced erratic behaviour after 6 months of operation. This kind of "bug" is also described by other persons in the T2 amazon reviews. The displacement bar moved without control and in the main window, the focus jumped from one application to another. Well, I did the soft reset and finally the hard reset, nothing happened. The incredible thing was that the problem was solved taking out the window plastic protector! I do not know why, but now my palm works fine. So, do not throw away you palm ! just change the protector and see what happen.
Tungsten T2, simply disappointing 
2004-08-14
My Tungsten T2, which I purchased new, revealed its defects only following 4 months of active usage. A soft and hard reset, and a call to Palm support did nothing to resolve the problem. Anyways, here it goes: The unit incessantly moves, without prompting, between screens. For example, it'll move to Brown, Joe while I'm still looking at the details of Alfa, Romeo. I've resorted to using the find feature to access telephone numbers, which I'll jot down quickly enough because tapping for details simply repeat jumping between screens and contacts. This erratic behavior is not unique to the Address book application. It's the same in datebook, photos, etc. I've only used about 7mb of my 29.7M, so it can't be because of memory.
Palm's 90 days warranty, which I find suspicious, meant I was already outside warranty before I realized the defects. This will definitely be my last Palm PDA.
Great product w/ great bonus uses! 
2004-06-17
I absolubtely love my Tungsten T2. I've had no problems and, unlike a reviewer below, I've never had a 'fatal error' or had to do a hard restart and lose any data. I'v also never run out of batteries or had any other sort annoyance. This is just an all around great palm, and makes life a heck of a lot more organized. Two great uses: 1. I cook a lot and when I find a recipe I want to ty online, I just immediately type in the ingredients onto my desktop software's to do list, do a hotsync, and go to the grocery store w/ everything on a neat checklist. 2. I also travel a lot. When I am preparing for a trip, I can search for restaurant reviews, store locations, museum exhibit details, and then just copy them and paste them onto my memo pad on my desktop software, hotsync, and then I have full articles and reviews at my fingertips. Those are some awesome bonuses to an already highly useful little device.
Nice concept-lousy execution 
2004-04-19
When it works it's marvelous. Unfortunately it is a huge source of frustration. The big problem is in the "hot-sync" function. I have installed the software on four seperate computers, with three different operating systems. They all react the same way: within a short time when a "hot sync" is performed you get a "Fatal Alert" error on the Palm. Sometime a reset will clear it sometimes it won't. Sometimes you have to do a hard reset and lose your data. Their customer support is off-shore and the language problem is overwhelming. One-half hour on the phone just to get a Service Request number. When it came back it was exactly the same. The software has to be reinstalled regularly on the PC to keep it working right. I have reinstalled the PC software over a DOZEN times on four different computers just to make sure my data is safe and functionable. The software is MISERABLE!! Get a Sony.
Improvement on a great theme 2004-04-14
I am a former owner of the original T|T. After a little over a year of T|T use, the power button became much less responsive. After several calls to PalmOne's customer service and speaking to several nice Indian folks (Note: PalmOne customer service is obviously outsourced overseas), I was told that it would be $125 to have the unit repaired. This was too much to invest in old hardware. I enjoyed the small form factor of that device so much, I decided to buy a T2 (depite PalmOne's abysmal customer service).
The appeal of the screen has been mentioned several times. I would agree tremendously! I thought the original screen was pretty good. However, the 320x320 display on this unit makes the original T|T look like someone put window tint on it. I also enjoyed the extra internal memory. The subtle changes with the Palm OS were nice too: like hitting the 5 way button to the right when in your address book to look a name up and the color themes.
One aspect that I just could not bring myselft to do was to adopt Graffiti 2. I have used the original Graffiti for so long that using anything else is heresy. For those that are like me, simply grab your old handheld with Graffiti 1 and get a file manager program. Search the ROM for the following two files: Graffiti Library.prc, and Graffiti Library_enUS.prc. Now beam them to your new handheld. Do a Soft Reset on your new handheld and PRESTO, you now have Graffiti 1 again.
If I had any advice, it would be to buy PalmOne products with a credit card that doubles the manufacture's warranty because their customer service is terrible and they will deny warranty service if your handheld is 1yr and 1day old.
Bad 2007-04-02
I bought this product, but I didn't get the product, the seller didn't deliver, but at least I was refunded.
Not the PDA that is bad, but fear the Palm service 2006-12-31
I recently purchased a brand new Tungsten T2 at auction (the owner had bought but it on advice of his boss, but he never used it). The box was still sealed, and the screen still had the original factory screen protector on it. It was obvious that it had never been used.
The T2 is a good unit, better quality display than my T1 that failed. However, Palm support, which has never been really great, has deteriorated further.
They have obviously outsourced their support, and the call center has hired people who cannot understand the questions even if you speak slowly and clearly. He spent most of the time trying to find some reason to not grant me tech support, doubtless hoping that I'd agree to pay $25 for help. I explained that I was calling about a new Palm that had never been used. The call center person would not help me, claiming it could not be new because it went out of production three years ago. If he really doubted me, he could have checked records on the serial number that I gave him, and there would have been no record on support since it was new. But instead he continued to insist that I had to spend $25 to get help.
When I argued with him on that point that the service should be provided for a new Palm regardless of when it was built he just hung up. I repeat, he just hung up.
This isn't my first bad experience with their support. I think Palm now has a strategy of trying to make the Tech Support a profit center instead of a cost center.
I'm stuck with Palm because all my data and applications are tied to its operating system. But I certainly cannot recommend it for anyone who has a choice to buy another product.
Palm did a good job with the T2 2006-05-12
The tungsten T2 is not perfect but it is good enough that I rely upon it. The software set up can be somewhat confusing. I recommend getting the latest software and downloading it. You get a better desktop. Keep disks because if you want to add some of the optional features such as reading photographs, you need the disks. I upgraded from my zire 31 (which I purchased new and it does have a faster processor) because I wanted the voice recorder. The voice recorder works most of the time but I frequently do need to do a soft reset to get it to work. Have not figured out any rhyme or reason. I have used the voice recorder to connect to my Dragon NaturallySpeaking-I dictate into the palm pilot and it transcribes into my Dragon NaturallySpeaking. The quality of the transfer is pretty low-I probably have 80 to 90% accuracy which may sound good on paper but one mistake in 10 is a lot of mistakes in a document. The tungsten T2 is not completely reliable but with backups onto my desktop it is a very valuable tool. The processor is sufficiently slow that if you are searching for things in the desktop using the find mode, you must disable searching through the documents or it will take all day. These units are sufficiently old that you can find decent used ones for less than $100. I recently connected a foldable keyboard which works nicely (no batteries or infrared-connects through the hot synchronization). I was tempted to get a T5 until I read about all the negative reviews. I will stay with what I have.
I love it -- and so will you! 2006-04-26
This palm pilot is great for people on the go. You can put so much information and easy access!
I have had my address book filled to the brim and the calendar and all kinds of programs to include: Battle Ship, Chess, Tetres, and more games, documents that were 1028 pages long and more documentations. This little baby didn't evey bat and eye.
It just keeps on trucking and works brillantly!
A Excellent PDA!! 2005-08-14
Este equipo es una verdadera maravilla!! la verdad lo recomiendo ampliamente, tiene varias características que la hacen muy recomendable (Sólida construcción, Tamaño perfecto, pantalla de resolución apta para la mayoría de los usos multimedia, Bluetooth, etc) ¡¡PERO LO MÁS IMPORTANTE!! es una PDA con una increíble capacidad de ESCALAMIENTO!! WiFi, GPS, lo que se les ocurra les aseguro que existe una compañía que tanto por Software o por Hardware ha desarrollado una solución para esta Tungsten T2.
