Customer Reviews
Faulty Hinge Hardware Raises Quality Control Concern 
2008-08-07
Product seems to be designed well and pretty sturdy. I was very impress when first I opened the box and felt how heavy and solid each component was not like cheap Ikea particle board stuff.
The installation went pretty smoothly almost to the end until I get to the part installing the metal lid hinge piece. After I screwed it on, I realized that the lit did not close all the way but stopped just about the half way instead. I took the piece off again and found out that the hinge's arm did not swing all the way like it was supposed to. I called the customer service, but only the answering machine picked up asking me to leave a message (lame). Instead of leaving a voicemail, I sent them an email asking them to send me the replacement.
Then, I decided to look at the hinge in order to find out what was wrong. I disassembled it down to pieces and found out that shroud containing a spring inside was faulty and had a bump inside preventing the full movement of the hinge arm. I had to take out my Dremel and grind the bump to smooth it out. By the way, it was a pain to assemble the pieces back on, but I was able to get it done and fix the piece.
Well, now the toy box is working fine, and it looks great and all, but I have to say that I am not very confident with the quality control implemented at KidKraft's product facility inThailand. They could have checked the hinge in a few second and rejected it...very simple. But obviously they did not...meaning that their quality control is not very good.
Excellent toy chest 
2008-06-27
We are very happy with the quality, durability, and appearance of the toy chest. It was easy to assemble.
a great organizer 
2007-05-06
I love this item because I can put many toys inside to clear the room. The design is nice, it has wheels which makes it easy to take from one place to another, and the flap never closes on hands since it needs to be pushed down until the end to be closed, so it is totally safe!
Love it!!! 2007-01-07
I received this toy box earlier this week and already can't imagine life without it! It is VERY sturdy (obvious even before I started assembly that this was the case) I found it easy to assemble. Took me about 20-30 minutes by myself. It would've been a lot easier with some help, but still completely do-able alone.
I did not have any of the problems described in the previous reviews. The bottom on mine was VERY sturdy! I haven't done it, but I wouldn't hesitate to stand in it myself! I'm not at all worried about it collapsing! My hinge lined up perfectly when the lid was shut about 30 degrees. You do need to make sure it's installed the correct way (they don't give a LOT of detail, you just need to look at the picture very closely). I plan on being able to pass this toy box down through several generations. I'm sure it'll outlive me!
I have only 3 (minor) negatives about it:
-The hinge was shipped with so much tension that it wouldn't bend at all. This was easily fixed by using the hex tool provided to loosen tension a little. Didn't need to do this until the last step (which is to adjust the tension anyway!)
-The second side is a little tricky to line up when sliding onto the mostly assembled box. I am a little OCD, so I always tighten screws as I go rather than waiting until the end like directions always say. I had to go and loosen screws to get it to fit together. Even then it was a VERY tight fit, but it did fit. At least I know it won't be falling apart anytime soon!
-I ordered mine from another retailer and it arrived with part of a mud dauber nest attached to the bottom piece. Luckily, they're harmless and there were no live insects! I simply scraped off the nest and you'd never know. Still, would've preferred a shipment without it.
3 stars for the end product 
2006-11-28
I only give this toy box 3 stars because I finally got it put together. The ease of putting it together is a negative 2 stars. You really need the patience and an additional person to get this thing together. Once you get the three sides in place and partially screwed together, the bottom falls out. So, if you want to save some sanity, get a second person to help out! Other than that, it's pretty and very safe. At least I hope it is. I put it together myself.
beautiful, sturdy, and safe! 2006-10-23
KidKraft Limited Edition Toy Chest. Style, storage and seating for your child. With gracefully arched back and a variety of beautiful finishes, this Toy Chest is a great fit with just about any decor! KidKraft offers up some of the top-constructed Toy Chests available. The all-wood construction provides "heirloom" durability for a budget-conscious price, while the safety hinges on the flip top prevents it from slamming shut on your child's fingers. Attractive storage for your child's room: Measures 33" l. x 17 1/4" w. x 28" h.; For children 3-8 years.; State Color! Order Now! AVAILABLE SEPARATELY: Cherry and Honey Colors - word search in our Store for 'KidKraft'. KidKraft Limited Edition Toy Chest
The Toy Box Nightmare... 
2006-05-04
After receiving the box, we found out that it dind't have instructions inside. So, considering myself and my husband quite intelligent, we decided to try to put it together. Well... it was going very well untill it was time to screw hinge to the lid... and that was 4 MONTHS ago!!!! Yes, you heard me right FOUR months age. Actually it was our Christmes gift.
Anyway, Predrilled holes in the lid didn't match holes in the safety hinge. I decided to call Kidkraft to ask about that. After waiting about a week for them to call me back, they assured me that right after we receive assembly instructions everything will be just fine.
Another week later, instructions came in the mail. Unfortunately it didn't show how to match those holes. I called Kidkraft again, and I was told, that this is very common problem, and I just need to replace safety hinge.
Another 2 weeks later, hinge arrived. SAME hinge as another one we had, no difference what so ever. Another call to Kidkraft... Another assurance, that 'possibly' this is a lid issue, that they will replace the lid. BUT... only after Chinese New Year... that lasted at KidsKraft till end of March!!!!
End of March - No lid. No place to put toys away! Got on the phone again with Kidkraft. Apparantly, lids came from China all damaged, and another shipment is due in the end of May! And after that, they will ship it to me right away.
That was the last straw for me, I asked to talk to super, and after about 10 minutes of waiting, I was told that they will find it for me, and will ship it right away.
Week later, beggining of May, my lid finally arrived. Well... guess what, the holes in the new lid, are in the same place as the old lid holes.
My journey with Kidkraft is not over yet... At this point I don't know what else to do. It was a complete nightmare. Now I am stuck with a worthless piece of furniture for $180.
So, think twice when you order from Kidkraft. It was my first and the last piece from them. No more!!!!
Wouldn't buy this again because... 2006-01-25
After putting the thing together, the hinge was attached to the side piece in the wrong place, so it wouldn't line up with the predrilled holes in the lid. After calling KidCraft and asking for the replacement side, they sent the wrong piece. THREE tries later, I finally got the right piece. Since it was a "safety" hinge, I was very reluctant to drill new holes for fear it would no longer have that safety feature.
The Kidcraft rep was very nice and helpful the FIRST time I called. After receiving the wrong part, though, I called again..and again..and yet again..before someone finally called
me back. For the hassle I went through and the price I paid, it's just not worth it. It took TWO MONTHS to get this thing right!
Beautiful and safe on little hands 2005-01-20
We bought this toy box for our playroom, and we love it! It took awhile to put it together, but I think it was my fault. I did not have the screws tight enough before I tried to place the last side piece on. The instructions are easy to follow. It is a beautiful toy box and very sturdy!
The only problem was how long it took us to get it. It said 2 weeks before it would be shipped, but it was more like two months. Target customer service was helpful and we finally got the box. It was worth the wait!!!
We really like the safety hinge that prevents the toy box lid from slamming shut on little fingers. You always have to push the lid down to get it to close. We would highly recommend this toy box for its beauty, easy to follow instructions, and sturdiness! Just keep in mind it might take awhile to get it. :)
Beautiful piece of furniture 2004-01-22
I bought this toy box for my grandchild, and very pleased with what I have purchased. It is not only a functional item, but a beautiful piece of furniture. It can grow with my grandchild, and can be used for a long time in his room. Not only can it be used for a toy box, but as he gets older it can be used for storage and an extra seat with cushion in his room
Thank you for offering this item to us.
Oppenheim Toy Portfolio, 2005. The Best Toys, Books, Videos, Music & Software for Kids