Customer Reviews
Amazon's reviews REALLY helped me! 
2005-11-15
Thank you for your published reviews. It was the review of the Norton Antispam that prompted me to forget about trying to order a new Norton product after experiencing difficulties attempting to upload my newly renewed subscription to the Antispam software which had expired while I was on vacation. After reading your published comments (I was attempting to order the product on Amazon.com and happened to run across the appropriate review)and realizing that I was not the problem but Norton's poor product was the problem, I called a respected computer businessman who came to my home the same day, identified several problems associated with the attempted uploading of the Norton product, and now promises to have my repaired computer returned to me by week's end. The computer person told me he had endorsed the Norton products until 10 months ago when far too many customers were having problems with the upload versions (subscription renewals) as well as other concerns.
I am so relieved I did not purchased the product before reading your review and am grateful to Amazon.com for its published reviews, whether good or bad!
Don's report 
2005-10-19
My overall opinion of this product is positive. I know that there are certain things that they can't do about some forms of this thing called spam.
Don Gray
Avoid this product 2005-10-09
My "This is spam button" intermittently appears, and NORTON CUSTOMER SERVICE or TECH SUPPORT IS NON-EXISTENT. I have run the maze to find a way to ask them about the intermittent toolbar and NO REPLY. Symantec would rather you DIY with FAQs dealing with a limited set of issues instead of REAL OPERATIONAL CONCERNS. I've had internet connection issues, lost IE links (recovered them); I use Firefox, had numerous issues. LOTS of PROBLEMS - but mostly disappointing was the LACK OF SUPPORT. If you get this, you're on your own to deal with lots of problems and erratic behavior.
Don't buy this product. 2005-10-05
I can't tell you the amount of problems I have had with this product. I decided to just go with MS Outlook 2003's spam filters which are working fine without Norton anti-spam.
I often suspect that this program was the cause of outlook crashing as I have had not problem since uninstalling this terrible program.
I think the only bright side was that it caught most ofthe spam. One of the bad things is it marks everything it thinks is spam with a special header. Also I was unable to mark valid emails as valid. I had to maunaly move any valid emails. Plus I was not able to delete by the empty spam button.
My advice is save your money for a better product, check out the reviews on amazon before buying. I'm $30.00 poorer and not very happy.
wish i'd read the reviews here first! 2005-09-22
i just downloaded antispam to my new laptop and a formerly perfect machine now has intermittent internet access and is just plain acting funny when I go online. I just contacted support via email, but I have little hope. I'm going to try for a refund.
This Must be a JOKE! 2007-02-20
Norton can't be serious. This is truly the worst piece of software ever perpetrated upon mankind.
The most incredibly obvious pieces of spam are coming into my inbox by the hundreds, marked "Norton Anti Spam", even with my settings on the highest possible sensitivity.
The first and only piece of mail they marked as Spam was of course from a desired sender.
This is so bad I am amazed.
I only wish there was a rated lower than one. This is definitely in the sub zero regions.
Very Unsatisfactory results? 2006-11-23
I found this software to be VERY dissapointing. It just does not work very well? I use Incredimail as my e-mail provider, and find Norton AntiSpam to be less than helpful. It is very good at always mentioning Norton AntiSpam on my spam e-mails, problem is it doesn't block most of them? So what is the use of having an AntiSpam program? I find this product to be a total waste of money. Now I am really wondering about the quality of other Symantec Norton products in general?
Garbage 2006-01-27
As a user of this and other Norton products and as a tech-support professional, I must tell you that the bad reviews are true. I used to be a big fan of Norton products until recently.
Junk - Symantec should be ashamed 2005-12-31
Search for Amazon item number 10099566 to see an overwhelming number of bad reviews of Norton AntiSpam 2004. They didn't improve the product much in the 2005 version. It is really disgusting that Symantec has leveraged the Norton brand, formerly known for quality, with the cynical money grab that is Norton AntiSpam. Absolute junk software, with comically bad support. I hope to see a class action lawsuit against Symantec for selling this product that they certainly know is defective in a myriad of ways.
Not worth Buying 2005-12-09
I purchased the Norton Internet Security with the Norton Antispam hoping that it would eventualy solve my ever increasing amounts of spam in my inbox
With my daily routine of clicking this is spam - my Norton Antispam folder contained 8000 spam emails in 6 months. I checked my statistics and the logs to my astonishment - Norton Antispam did not scan 1 single email.
Reporting this 3 times during 1-2 hour live chat sessions (with their customer support) only proved to me that this product is as bad as all the reviews state. The "techs" provided me the same advice and fixs over and over again which, were all tried and failed. The phone support was equally as fustrating as the chat support and Symantec's outsourced technical support technicians seem to have a single cheat sheet page of solutions that never resolved any of my concerns.
I will do some additional research and choose anything but a symantec products. They were good in the past but failed miserably with this version. They get an D- for the software and a BIG F for customer support. Buyers Beware!!
