Customer Reviews
No company support Product failed within 15 days 
2008-03-25
We have 6 of these 2 failed within 15 days Linksys refused to offer support and tech support said they would call back but never do. This is after 8 calls to them. We will not buy any more of their products. Lousy product and No support after the sale.
Works well 
2008-02-27
I've had this unit for about 3 years. I think it works pretty well. It occasionally has some "issues." Just unplug it for a few minutes and it usually resets and is OK. Overall good buy.
Linksis WRT54GP2 rOUTER AND vONAGE SERVICE 2007-01-14
I signed up for Vonage almost 2 years ago and I had problems from the start. My wife demanded that we return to the Comcast digital service. I did as I was told, but I hung on to the Vonage service and downgraded to the 14.99/month rate just to have a 2nd line in the house. It was still a struggle to maintain with the complaints of dropped calls and terrible sound quality. The the Lynksis Router died last week and could not be revived. I was told by Vonage that I would have to buy a new adapter if I wanted to restore my service. That was the last straw for me. Bad equipment+ bad service = a failed company. Linksys may servive selling its junk but Vonage will be a thing of the past in 2 years max.
good seller and good product 2007-01-11
works well/ linksys is the best product in the market today. period.
Linksys WRT54GP2 
2007-01-10
I rate this product good but not exellent. it works good as vonage phone adaptor, but it wireless signal strengh not much powerfull,had they gave more wireless power this product , this would have become the best vonage adaptor. set up is easy , call quality is good.
Do not buy this router for Vonage service 2006-10-18
Includes: power adapter & network cable. Linksys WRT54GP2 Wireless-G Broadband Router with VOIP - In addition to wired and wireless networking and Internet sharing, this router features 2 phone lines that can be used with an Vonage VOIP Internet-based telephone service. Each line runs independently, just like a regular 2-line telephone. With Vonage service, you can enjoy low domestic and international rates as your calls are routed through the router and over the Internet. Small Buisness Unlimited Plan (with free fax line) - Unlimited calls to the United States & Canada, plus free long distance, for $49.99 a month Small Buisness Basic Plan (with free fax line) - 1,500 minutes to call anywhere in the United State & Canada FREE Caller ID FREE Call Waiting FREE Voicemail FREE 3-Way Calling FREE Call Return (*69) FREE Call Forwarding Built-in 3-port 10/100 Ethernet Switch Supports 802.11g wireless networking (backwards compatible with 802.11b equipment) Built-in NAT Firewall Up to 256-bit WEP data encryption WPA (Wi-Fi Protected Access) Wireless MAC Filtering Support QoS (Quality of Service) to ensure best quality voice Port Filtering & DMZ Hosting Web based configuration through a built-in web server Supports auto-provisioning with remote firmware upgrade Supports FSK Caller ID, DTMF Caller ID & FSK VMWI Supports Echo Cancellation and Voice Activity Detection (VAD) Supports Fax Tone Detection Pass-Through
Vonage is a sinking ship 2006-10-13
I had Vonage since April, 2006. I finally switched back to Qwest after unending problems and hours and hours on the phone (my cell phone, as my Vonage line didn't work) with tech support. Here is my experience:
1) It took about 2 months and about 2 hours on the phone for them to switch my existing phone # over to Vonage. Don't be too excited about getting the first month free- if your moving an existing number it will take about that long to get it switched over.
2) After my number was finally switched over, outgoing calls were constantly being dropped after about 20-30 seconds. Incoming calls would also be dropped occasionally after about a minute. This resulted in having to call the person back, saying "sorry the call was dropped- we switched to this cheaper phone service and have been having problems...."
This is with the highest speed cable internet service available (8mbps download, 600kbps upload) and a wireless 'g' system which has provided top notch internet service consistently while I had Vonage problems. I spent no less than 4 - 5 calls and over 5 hours on the phone with tech support trying to fix the problem. After talking with tech support, sometimes the problem would be fixed temporarily- while I was on the phone with them- but return shortly thereafter.
3) As a result of the problems I had, I asked to be credited for the months in which my phone service was not working. Be warned, they are very hard-nosed about providing any credits for poor or no service. I spoke to a tech support person about getting a credit for a month of no service, and he told me to wait until the problem had been fixed so they could determine how much credit should be given. After the problem had been fixed (temporarily), I called back and they told me they could only provide credit for the current month, not previous months of no or poor service. THEY ARE NOT CUSTOMER FRIENDLY ABOUT PROVIDING REFUNDS FOR POOR OR NO SERVICE.
4) Finally, in September, still with dropped calls from Vonage, I switched back to Qwest to get reliable phone service. I found customer service there has improved and is much better than Vonage. And they gave me 3 months free promotion for coming back.
In the end, I am happy to pay the extra $10/month (after the first 3 months free) to get phone service that works. I notice that $5 of the extra cost is for fees, etc. that the phone company has to charge but Vonage does not, which is unfortunate. In any case, I guess you get what you pay for.
One last thing: Vonage has never made a profit and many business analysts say with their current business plan, they never will. This means eventually they will either go out of business, or have to raise rates.
Save yourself the problems I had- pay the extra $ to get phone service that works.
Linksys Router for Vonage review 
2006-07-20
It was exactly what was promised: a router to connect a couple of PCs and a regular phone to the internet cable.
Easy set-up. No surprises. Decent price.
1 star is too high. 2006-06-25
Customer service is horrible. 3 hours on hold, 2 hours on with a "technician" that speaks English as well as my dog and they couldn't figure out why I had no internet connectivity. The only saving grace is that I was allowed to return it. I had to stop payment on the credit card before they would allow a refund. BEWARE!!!!
allow zero stars just for vonage 2006-05-22
Vonage is one of those companies that just wants to grow and will use terrible business practices in order to achieve short term growth. perfect example is the total ineffective customer service that everyone talks about.
If you are lucky enought to not have any problems or questions with your vonage service, hopefully you will never have to deal with the 1800vonage cust service. If you do, get ready for a full fist prostate exam.
They are the worst, you first have to call an Indian hot line and after trying to converse with this barely comprehensible indian chap, you will be tranferred to what is purported to be a 25-30 minute wait (according to the pre recorded message). I have heard it is much longer, but never held until I actually got a person because of the ridiculously hold time length.
I then tried to get a simple problem resolved by email, which they encourage you to try on the website. What a joke. I got some auto fill reply that simply stated they cannot do the requested via email and please call the Indian-super-hold hotline again.
Disgusting. Three words Better Business Bureau. I encourage all frustrated customers to report vonage the them, google better business bureau and fill out an online report.
