Customer Reviews
Good player. 
2007-01-05
Got this as a gift for my Girl Friend. She is very pleased with it. She has had it for about 18 months now, uses it every day, and it works as well as the day she got it.
Great first player. Experienced no problems. 2006-12-23
While I wasn't ecstatic about receiving an iRiver (I wanted an Ipod), once I started using it I really loved it. It works well with Windows media player, I didn't have to download any software and moving around the menu is extremely easy. I didn't have the charging and battery problems everyone else had, but maybe that's because I read the manual. You don't have to connect to the computer to charge it; you need only connect the mp3 side of the usb cable to your player and THEN connect the ac adapter to player/wall. The only thing I needed to do to my player was update the firmware, which was easy if you can follow directions. Songs aren't always played in order (kind of annoying), but not so much that it ruined my experience with the player. SMART and AFFORDABLE BUY!
I have never HATED a device as much as this one! 
2006-12-23
I am actually on my 3rd H10 having had to receive 2 RMA numbers from iRiver. The number of issues I have w/ this thing is difficult to even tally up. Generally I wouldn't bother writing a reveiw; however, this morning I find myself having to wipe the piece of cr*p clean for the 30th time and re-syncing several thousand songs once again. I'm not even going to bother. I'm just going to go buy a new mp3 player and be done w/ it. If you buy one of these things after reading this then I can only assume you are a masochist.
I used to love it! 
2006-12-05
But now its gone bad!! Iriver support is not responding. I can't down load the updater to my H10,it won't reformat, and emails are getting me nowhere. Worst yet I miss my music. Like a relationship gone bad, it was great while it lasted, but the end was really sour.
iriver 2006-11-11
Don't waste your money. What iRiver doesn't tell their customers is that once the battery goes dead, the system is useless. I will never buy one of their products again and I'm doing my best to inform everyone out there that they'll be tossing their money in the trash by purchasing any iRiver products. My system cost me $[...] and it is now as useless as the customer service department at iRiver
Real Nice Product 2006-08-19
Includes: iriver earphones, carrying case with belt clip, USB2.0 cable,&AC adapteririver H10 5GB Digital Audio Player - This sleek digital jukebox features 5GB of storage space for digital music, photos and more! With the 1.5" color LCD, ultra-intuitive interface, and convenient touch strip, you can enjoy MP3 or WMA music as well as JPEG photos. The H10 also doubles as a portable hard drive when you need it, letting you store any kind of data easily via the super-fast USB 2.0 interface. Rechargeable, removable battery that lasts up to 12 hours Integrated Voice Recorder USB 2.0 Connection Supports MP3, WMA, JPEG, and TXT files MP3 Bit Rate - 32Kbps to 320Kbps WMA Bit Rate - 32Kbps to 192Kbps Enhanced 3D Audio (supports SRS WOW) PC Requirements - Windows XP (Service Pack 1 or higher), CD-ROM Drive,&USB Port Color - Lounge Gray
problem 
2006-08-10
i am having a problem that whenever i turn the h10 on, it scrolls up and down through the menus all by itself. it could do this all day if i let it. the only thing left to do is call iriver support but we will see how far i can get with them. other than the scrolling problem i like it. not a bad mp3 player.
H10 has been an excellent MP3 Player 2006-07-25
I have read some of the negative reviews and agree with some of them, on a very limited basis. Most I disagree with. Maybe some of these folks have bought lemons. I bought my first H10, the red 5GB, over a year ago. Since then, for family members, I have bought:
2 5GB H10s
2 6GB H10s
1 20GB H10 (listening to my 20GB as I write this. Someone else in the family has the red 5GB).
Needless to say, I think it is a great product. Sounds great, great display, great features. I have always made sure I had the most recent firmware on all of them. Maybe that is part of the problem the others are experiencing...they are not taking the time to do "routine maintenance". Response for service issues from iriver is not great. They take too long to respond to my emails, but usually do in the long run. I think you have to be a bit computer literate to use WMP (Windows Media Player) to do the song syncs/playlists. I really like the WMP now. It took some time to get used to it. Playlists are a bit difficult to do, but doable. So, I give this product 4 stars based on my extensive experience with the H10. It sounds better than the Dell and Creative MP3 players I have and far more flexible. Thinking of buying the Iriver Clix now.
Disappointing 2006-07-19
The H10 is a nice looking device that doesn't work. I have a constant reoccurring problem where the device will hang when you select a song or playlist. The hourglass (initializing) will remain until the unit runs down the battery. The only solution is to reinstall the firmware which also deletes all your files. You have to use Windows Media Player to transfer and sync files. WMP is clumsy to use. It is not user friendly at all. Anyway, after the firmware reinstall it will work for a while and then just start hanging again. I used to be a faithful iRiver customer, but not any more.
The disappearing MP3 player 2006-07-03
I have a 5gb but a lot of the H10's are having the same problem. I can play all of the songs that I owned myself but everything through the subscription service has run out and can't be reinstalled. I've done a little research about the disappearing MP3 player and it appears to be a problem that is affecting a lot of the H10's and 1 other model I can't remember right now and iRiver can't figure it out; although I've been told they are trying desperately to find the bug....So buy with caution....
