Customer Reviews
Holds 400 DVDs...and destroys them 
2008-05-30
If you don't believe me, do yourself a favor and do some research on the web about others who have gotten their valuable DVDs destroyed by this DVD changer.
I bought two units. They both worked fine for the first year, then one of them started marking up each DVD that it tried playing, and displaying the "Cannot Play" message for each.
That's not all -- if it isn't able to play a DVD, this changer is programmed to automatically load the next DVD. If it is one of the "bad" ones that has the "problem" of destroying DVDs, and if you're not paying attention it will dutifully mark up each and every DVD in your changer, rendering all of your DVDs unplayable.
It's a good thing I was paying attention, and had read some of the other user reviews that mentioned this problem. I stopped it after 4 or so DVDs, so only 4 of my DVDs are toast. I tried playing them in several different DVD players...they're toast. I looked at them and each one has a deep half-inch scratch in the same spot, and I know for certain that they were spotless before.
For the first year I thought I had gotten lucky or that this only happened with maybe 3% of Sony's DVD changers. Now it seems more like 50% to me. And I am closely watching the second unit that is still working.
Sony should have issued a recall on these. DO NOT BUY THIS UNIT!
Fragile 
2008-05-28
The transaction was flawless, but the device was not. I first removed the device from the box and placed it on the carpet. I tried to go through a functions check, but the outer door wouldn't close after I opened it. Sony support isn't the greatest in the world, but they finally agreed to replace it. I tested the player one more time before returning it, and it worked. The difference was that I had moved it to the top of the video cabinet. I moved it back to the carpet (which appeared to be perfectly flat) and the problem reoccurred. I installed the DVD player in the cabinet and tested it again and found that it worked just fine. Flaw in the design? Or just requires an absolutely flat surface? I didn't return it, and it has been working perfectly for 3 months.
Great DVD player 
2008-05-14
I love my Sony 400 disc DVD player! I can let the kid's use it without worrying that the discs are going to get little finger prints on them or worse scratched. The ps2 keyboard port was a great addition; it made inputting the information about the DVD's super easy. No more searching cupboard after cupboard for the DVD I want, now they are all in the same place. I highly recommend this unit.
Beware - in my opinion 
2008-05-04
I purchased the Sony DVP-CX995V July 2005 FOR $400. I've loved that it holds 400 CD/DVD's even though I'm not a techy person at all. I've had it less than 3 years. Currently it will still play CD's, but will not play a DVD at all. It says "Cannot Play Disc". I've tried DVD's that I've played before, my Netflix movies, zippo - won't play anything. I called Tech Support and told me to do the unplug thing - didn't work. Then unplug for 3 hours and try again - zippo. I looked on the Sony site and see they have an "Exchange Program". I pay to send it back, also pay $261.47 and they'll ship me a refurbished unit. Let's see....I spent $400, it worked for under 3 years, and now they want $261.47 for a refurbished one..I don't think so. Sorry Sony can't do better than that. My next changer will not be a Sony.
The best solution at this time 2008-04-28
This is my second DVPCX995V machine due to the fact that the first one is almost full. Although the interface on these machines can be a bit quirky and somewhat counterintuitive it is really the best choice if you want your movies at your fingertips and have no intention of rifling through hundreds of DVDs in a bookcase or a box to find the one you want to see. The truly huge plus of this machine is minimizing the handling of delicate and scratch prone DVDs, load them once and forget it. It is also easy to find a movie either by title or genre with the disc explorer feature. The 1080p unconverting is truly excellent. The picture that is sent to my new 58" Plasma is mindboggling. Until they make a bluray jukebox player that can hold as many discs this is your machine.
Sony DVPCX995V 400-Disc DVD Mega Changer/Player 2008-07-18
This is my 2nd one and I love'm. If you're looking for a 400 disk dvd player this is the ticket. the only down side (i don't really think so)is the on screen search. once you get more than 100 disk the on screen is way to slow. I keep written record and use that to search for movies. Oh yeah, the remote control have 3 different operating channels, this means you can have 3 of these with out the remotes conflicting.
Couch Potato's Dream 2008-07-15
I'm on my third and last Sony disc explorer! (Sony DVPCX995V 400-Disc DVD Mega Changer/Player)
This four hundred DVD carousel player, though not perfect, is a great way to
Organize and play a large DVD collection. Up to three of these massive
players can be controlled by a single (included) remote. Through the HDMI
output these units will up-convert standard DVDs to HDTV and will do
progressive scan. Over all I am very pleased with my Sony carousel players
for ease of access and not searching some sort of filing system to find a
show then move it to a single DVD player.
I only wish I could get something like this for Blu-ray!
Great product for the $$... But CYA! 2008-07-02
I feel your pain, Mr. S. Reid. I haven't had the best of luck with Sony's after-sale service for my daughter's Viao laptop. But I learned almost 10 years ago that products as complex as these mega changers need insurance. I have owned two Pioneer 300+1 CD changer, the second was given to me within the a week after the first one cratered on me. Best Buy didn't quibble over the upgrade I got because the model they carried was a newer version and cost more. Anyway, about 5 year ago a bought the Sony DVP-CX870D 301-Disc DVD/CD/Video-CD Player with a 5-year extended warranty; the predecessor of the Sony 400 DVD changers. I bought the same unit for my folks about a year later with a warranty. Are you seeing a pattern here? Both units have since been upgraded. Mine was due to a disc being jammed, which knocked all the other discs down inside the changer, locking it up. After recovering all my disc, I basically did as I had done before with the Pioneer changer and upgraded to the Sony DVPCX 985V 400-Disc DVD changer. My folk's 301 Sony changer started misplacing discs and generally acting like an Alzheimer victim. After a visit with the Best Buy's repair facility, it too was upgraded to the same 400 changer. That's 6 units over a cumulative operational life span of 21 years. Not a great record to be sure, but then again, three are still working fine after 9, 4, and 3 years, respectively. I guess my point is, BUY THE WARRANTY! These things have moving parts, circuits, and firmware that can fail. Otherwise, they're terrific machines.
Sony Disc Changer 2008-06-12
I bought this for my husband and it has been the best gift a woman could buy a movie junkie...He Loves it and has filled it up and wants another one. It was delivered very fast and was in top condition...Great Service
I Love This Product--Great Engineering 2008-06-06
I read all the Haters, Whiners, and Complainers before I purchased
this item. I went ahead and bought it because (1) I trust SONY as
a manufacturer, and (2) It offers the best deal on the market for
a Multi-Disc changer, period. I've had the SONY DVPCX995V for 7
months now, and LOVE IT! One can't truly expect instant access
from a machine that has to access 400 Discs. The Whiners do--
unrealistically. Much faster than accessing Discs manually.
The other complaint is that you can't access Discs with the Remote
Keypad, the Whiners said. Ah, but you can Grasshopper! You simply
hit the Display File Key, Click the Right Arrow at the top slot in
the upper left hand corner, and plug in the slot number, on the
little lines, that you want with the Remote Keypad Numbers, hit
Enter--and Voila--the machine will go directly to the Disc you
selected.
True, you can't turn off AutoPlay with the Manual's (or any)
directions, but I like the AutoPlay feature. So no worries for me.
A slight quirk for such a remarkable machine--I forgive it.
All in all, I play DVDs, CDs, CD-Rs, CD-Vs with no trouble.
I bought a HDMI-A Cable and hooked up the SONY Changer to my new
SONY LCD TV, and I love it even more. The Upconvert function is
fantastic. A great improvement on all my DVDs.
Entering Disc information--too slow and cumbersome, The Whiners
claim. If I have just one or two new Discs to enter into the
system I use the Remote to enter in the info--if more I use a
Keyboard. Simple. You can't expect The Internet to do all the work
of life for you, as some Whiners want in this regard.
I'm a Scientist and a Realist. This SONY delivers all it promises,
and more. Bye-bye Whiners. I hope you're happy with whatever you
ended up buying. I'm very happy with my SONY Disc Changer--one of
the best pieces of Audio/Video equipment I've ever bought in my
long career as an Audio/Video aficionado.
