Customer Reviews
Haywire! 
2006-06-18
I am sitting here in a very frustrated state of mind. I have McAfee which has allowed a virus, Downloader AWX, to break into a file and I can locate no technical support. Their 1-800 is closed all weekend and today is Saturday. When their office is open it is virtually impossible to speak to a person.
This is the second time I have sought support and could locate none. Their website is completely non-user-friendly. It is totally hostile! They have many boxes of choices, selections and questions--you feel you have to tackle 50 quarterbacks to get past go.
I do not want to have anything to do with this backward peration again.
This may be last thing I write for a long time as this computer
is going haywire.
Protection? Does McAfee know the meaning? 2006-04-02
I purchased this software Novemer 2005. Installing on my 3 computers was a snap. However, 2 days after installing the software, updating, making sure the settings were all good, 2 virus attacked my desktop. I hoped Mcafee was doing it's job. Then my laptop started, every 5 min a new trojan popping up, spyware installing itself. Mcafee ignored the spyware completly, said it was cleaning the trojans. After each trojan catch, it would scan, say nothing was found, and boom another trojan. This got to the point you could not surf the internet. Until November I was a Norton user, never had trouble like this, never had spyware install itself, no trojans, nothing! Decided to try a system restore on my laptop to clear everything and reinstall Mcafee. After reinstall, I ran another full system scan. It said my laptop was a-ok. YOu shouldn't have to do a system restore to clean your system, that's what McAfee is supposed to protect it from!!! Purchased Norton 3 user Internet Security Suite 2006 1 day after system restore. Ran full system scan with Norton and shockingly it found viruses Mcafee overlooked. This is [...] software, doesn't protect a thing. Plus it cost me 150.00, Norton was 120.00, don't waste your money on McAfee.
An Underperformer 2006-03-07
I have been trying to utilizse Internet Security 8 since October. I bought a 3 unit license which performs fine on one computer, but only catches half of the spam. On the second one, however,I downloaded it and the software declared it was installed. Never worked. The computer keeps popping up a McAfee error "an unexpected error has occured in MpfTrayerrors.txt" no matter what program it is in. If I try to uninstall it gives me another error " The installation cannot continue because some components are missing." I am stuck in limbo and cannot even get rid of the useless software. Their support is just as bad. I had to explain over and over again what the problem was to a new support agent on every call. All they could do, if you were even able to understand them, was read a scripted solution. Somehow I will eventually get it off my machine.
So far so good 
2006-01-18
I switched from Norton Internet Security because it let something in and could not remove it. I purchased PC-cillin and installed it on my laptop. Afterwards it would no longer print on my wireless network. I installed PC-cillin on another wireless computer on my network and the wireless network connection died. I had to run an Ethernet cable to get it back online but the computer would not print anyway. I messed around trying to get it working for almost six months and made no headway.
I purchased McAfee internet security suite 2006 and installed it on the 2 computers PC-cillin had messed up. McAfee found a Trojan on my laptop which was the reason I had switched from Norton Internet Security. My computer would print on the network again. The other computer would also print and the wireless network started working again.
So far so good. Its been a week now and it appears to be working very well.
Avoid at all cost 2006-01-10
I have been using Internet Security 8 since Septmber now.
I have 3 seat license, on one computer it works just fine (although every reboot I need to re-confirm I wish to use it's firewall instead the built in windows one, not sure why they can't remember this setting)
on the other machine the anti-virus which is the most imortant feature for me is disabled and will not start. every attempt to start it hangs the machine (and all network activity) for 2 minutes (measured) and then fails with a detail-less error in the event log.
Even worse - their support is horrible, web chat that keeps disconnecting makes me explain over and over again the problem to a new support agent on every call (although they claim to read a record of my previous calls). spoke to nearly 20 agents (at least 4 of which are "senior technicians") so far, half of the time I get disconnected before we're getting anywhere and in the other half I get instrucitons to do "after we close this session" that dont help.
oh - yes - in both cases i need to contact them again and start from the beginning!!!!!!
I spent 80£ on this, and weeks of going in circles with their support. I'm off to uninstall it and buy another product
