Norton Internet Security 2006 3 Users [Old Version]

Customer Reviews

Impossible Updates

2006-08-15
Liveupdate has stopped working and despite numerous e-mails from customer service over the past month (many of which totally ignore the information I have provided and tell me to try solutions that I have already unsucessfully tried), it still does not work. Customer service is imcompetent and slow. Avoid this product. A virus would be less hassle than dealing with this company.

Very Good Product

2006-08-11
I installed this product on 3 computers in my home network inviroment. Yes, You have to uninstall any previous Norton internet security software before installing this product! but you are told this after it scans your computer when installing. After removing my old norton softwares the install went very smooth. I was very happy with the product after the install, and also thought the install was very painless. Norton is a very Good product! This is actually the easiest installing version that I have installed. A must Have.

Overpriced and Zero Support

2006-05-14
I have been using Norton products for as long as I have owned a computer. I've been using Internet Security since it was introduced. This is my second year purchasing the big pack and it will definitely be my last. This time around they screwed everything up. The product worked fine for about 30 days then all hell broke loose. It has been interferring with other products on the computer. It decides it's expired at random.

Customer service bites the big one. Their idea of customer service is to hire an India-based call service and have them follow a checklist. If you don't give the customer service folks the exact wording from their checklist, they get lost. After about 30 minutes of running you through checklists and wasting your time--keep in mind that you are paying for the call--they will attempt to transfer you to their $30-an-hour technichian line.

Save yourself a lot of headaches and heartaches and buy another brand or download one of the free ones. Norton products ain't what they used to be. Whoever's running $ymantec has sullied the name and reputation of Peter Norton. I will never again recommend a Norton product to anyone and have already begun apologizing to the ones I have in the past.

I can't believe I paid for this

2006-05-05
The program has caused me nothing but headaches, and Symantec support is horrible. I ended up going in circles with one tech who couldn't not understand my problem not matter how clearly I stated it. I would stay away from this one, and if this is any exaple of the company, I'd stay away from all their products.

Buyer Beware!

2006-04-29
Buying a 3-user pack is not what it seems. The license starts for all 3 copies with the installation of the first machine. If you don't install all 3 copies immediately, you will have less than 1-year on the other copies. I feel that I have been cheated and will never buy Symantec products again.

My new computer is slower than my Windows 95 one

2007-02-03
My computer came with Nortons when it was new. It worked fine for about a month, then it started to tell me it was expired. Every time I try to open a Word or Excel doc, I get an error message from Nortons "does not support the repair feature"? When I start up it literally takes over 10 minutes to load. The disk never stops running. The internet is almost as slow as dial up was. Nortons wants $40 a year to keep up to date and if you don't pay then it will start to cause all kinds of problems including connecting to liveupdate every day (slow) and popping up while you are trying to do other things on the internet. I am not a big computer person, but all the computer geeks at work say to get rid of it and use one of the freeware antivirus like avast. Guess what, Norton's is very hard to get rid of they tell me. Do yourself a favor when you buy a new computer pay someone to set it up right. All the junk and trial stuff on there will destroy your computer within a few months if it is not removed properly before you start using it.

Product configuration determines system speed.

2006-09-23
In all fairness this product is pretty good. You just need to configure it properly for your needs. Out of the box, it will lock down your system so tight that you will not be able do get much done. So you will have to decide which filters you want to activate by default and which ones will be selective. This will take a day or two. The main thing to turn off is the automatic update. I also suggest not using the email plug-ins, just let it scan the messages. The plug-ins get loaded if you answer yes to the email linking question during installation.

I had McAfee 2005. It just stopped working about a month after I paid for the extension. It would not even reinstall. Symantec is a much better product, however it is harder to setup.

Annoying

2006-09-15
So I go home to New York to visit my mother with tech boyfriend in tow. She has a 3 year old notebook and it is running SLOW. We cleaned up the startup and did a bunch of other stuff, ran a little faster b ut still slow at startup, and kept getting annoying popups from Norton saying that her subscription was expiring IN A MONTH. When I tried to update it, the program would not download virus definitions without renewing the product... finally after about eight to ten times of waiting for Norton's excruciatingly slow liveupdate to connect and telling me I had to renew the subscription that wasn't even really near expiration and clicking no over and over again, the program FINALLY updated its virus definitions. That's RIDICULOUS. The update server should NOT be holding your liveupdate hostage when THE SUBSCRIPTION STILL HAD A MONTH LEFT. Because I use PC Cillin on my home pc in buffalo and have been meaning to get some more licences of it for my other pc's, I went out and purchased a 3 pack of PC Cillin licences at Best Buy (would have gotten it online for cheaper but I was only in town for a couple days for a funeral). Myself and my boyfriend then proceeded to uninstall Norton, clear out all the junk that it had left in the registry, and the computer worked great. The end.

I don't think norton is terrible overall, I just think that since 2003 they have become somewhat... evil (for lack of a better word). Their products used to be great, but now all they do is eat at your system resources and screw up your operating system. Working in the field that I do, I see a TON of people whose operating systems are destroyed by Norton. I think they deserve 2 stars though, because I really think that as Norton's popularity continues to decline as a major name in pc security due to their recent shoddy programming and all the resource hogging bells and whistles and junk they keep adding on, at some point they're going to rethink their strategy and go back to the basic, well oiled program that originally built their name.

Also I think their charging for support is ridiculous. I think that you deserve free support for the length of your subscription.

The end.

Much smoother than I thought

2006-08-29
I was looking for a good deal on this since my old version was out of date for a while and I was tired of the frequenct reminders. I have three computers at home, a bare bones Dell, an HP desktop with AMD Athlon and a Sony notebook. All with XP pre installed and well maintained. I do registry cleanup, disk cleanup, psyware check etc regularly. The Norton software installed easily on all of them, after telling me to remove earlier versions of NIS as well as Spybot. Since Norton has its own spyware detector I did not mind. One of computers actually crashed during the installation but that was because Microsoft simultaneously downloaded and installed one of its zillion security patches stealthily in the background and kept pestering me to reboot. After I changed the Windows update settings there were no other issues.

Immediately after installing NIS popped up 2-3 windows to tell me the same thing that I needed to run live update and a full scan. After the confusion was cleared I downloaded about 13 MB of new definitions in less than a minute. (Installing them took much longer!) I have disabled the Windows firewall as recommended. No slowing down of any computer is seen so far.

Registering all three installations on the same day is not a big deal. One thing to be aware of is that the CD does not install Accounts and Parental controls to start with. You have to do it manually after the rest is installed and running, through Add/Remove program feature in the Windows control panel. God knows why, I am sure their customer support doesn't. I have not bothered to do it, the parental control in the past has been a nuisance, blocking access to a whole lot of legit sites and telling me to inform Symantec about it. But for these minor quirks it would have got all the five stars

Symantec Support?

2006-08-17
Symantec in America has successfully shielded themselves from any kind of customer concern by having all service moved off-shore. The phone connection is weak at times. More importantly, there is a regimented, unyielding apporach to your issue. There are lots of "I'm sorries" and "I understand" but little understanding help. I will never use another Symantec product. If you choose to, I hope you will not require much in the way of support.