Customer Reviews
Great Set . . . Not Cheap Though! 
2008-08-14
I watched the infomercial for this product several times and could not decide whether or not I wanted to buy the product. After searching online for the product, I saw this set and thought that it might be better to be able to determine which actual product would work best for my hair and which scent I actually like best. And I am so glad that I did! I absolutely despise the most common scent (sweet almond mint) and would never use it on my hair. But, I adore the Tea Tree product.
I do not, however, use the product every day or I end up looking like a refugee from the Exxon Valdez oil spill. I am now using the product every other day and am loving how my hair looks. My hair is color-treated and goes through an enormous amount of abuse, so I love that I have found a product that is helping to restore its health.
LOVE THIS PRODUCT! 2008-06-25
Usually I'm disappointed with infomercial products...every try "Takara" foot patches? Don't. Wen is the exception. I can't believe somebody didn't come up with this sooner. Pricey for shampoo...but it isn't even in the same category as any of that lathering stuff...it's worth it. BuY it on Amazon...I got my order in 2 days...I ordered the "introductory offer" from the Chaz Dean website and it arrived 4 weeks later. This is a great way to try all the "flavors"!
not so great 
2008-05-28
I did not like this product I have fine, straight hair, and with wen it just looks dirty, weighed down, and more stringy. My hair naturally has no body or texture and wen was no help. However, if you have more body, texture, and if your hair that can handle more oils and weighty products it may work great for you.
Good Product 
2008-04-28
This product is great overall. The mint frangraces are a little strong for me. The results are what is advertised. I think its a product for someone with dry to extremly dry hair. I can see where a person with oily hair may not like this product because its all about the mositurizing. After only one week of use, I have notice a difference and so have other people, in the feel and texture of my hair. Its soft, not like straw anymore. I highly recommend this product for black women who tend to have naturally dry hair.
So far I'm sold.... 2008-04-05
I'm a sucker for infomercials! I decided to try the product, but didn't want a huge amount just in case I didn't like it so I bought the sampler. I've tried the tea tree and fig so far. Let me first describe my hair. My hair is about to the middle of my back in a long layered cut. It is very thin and baby fine with natural curl. Not pretty natural curl, but weird uncontrollable stick out everywhere natural curl that has spots that curl, are kind of wavy, and frizz. I have to straighten it or help to enhance my weird curl to make it look nice. Anyway, I don't like to use styling products and go as natural as possible most the time. My hair was looking dry althoug it is healthy. I used the tea tree first and it was nice, but I found that it was just okay. I don't have an issue with a dry scalp so I don't think I'd use this one. It did make my hair very soft. My hair is usually pretty soft because of its baby fine texture, but it was very silky. I also noted that my thin hair that ususally dries very fast took a longer time to dry. (I let it air dry). Because my hair is more like a little kids (baby fine) I knew the recommended amount of the product would be way too much. I only used 5-6 pumps, followed the directions and combed it through my hair with a very widetooth comb. All went well and I was moderately impressed.
The next time I used the fig product. I followed the directions again using 5-6 pumps. I decided to dry my hair this time instead of letting it air dry. Again it took a much longer time for my hair to dry, which didn't bother me. I was very impressed this time. (Maybe because I actually styled it this time?) It was shiny, easy to comb, and felt so soft! One thing I noticed was that my hair didn't tangle. Long baby fine hair is a nightmare to comb and I often felt like most my hair was left in my comb or brush instead of on my head. I did not have this problem.
My mom noticed how nice my hair looked and couldn't believe it was mine. I've only used the product a short time and I'm wondering if it will continue to do as well long term. I'm glad I ordered the sampler as it will take me forever to use it since I use so little of the product. I would suppose people will need to take into account their own hair length, thickness, and texture when determining how much to use.
I'd recommend it and I'm happy with my purchase!
Update since April... I've been using the product ever since April. Still only using 5-6 pumps instead of the large amount recommended. My hair is much easier to manage and doesn't tangle as much. With the small amount I use I think I'll be able to go at least 9 months with the supply I ordered. I use far less of this product than I do my regular shampoo or conditioner, so it actually turns out to be a real value for me!
Unbelievable... after the first use! **Added Update... see bottom. 2008-02-20
I have only used it one time (just got it yesterday!) but already I'm a believer! I ordered the travel set so I could try out the different flavors and see what works for me and what doesn't. There's a guide that comes with the products that explains which product is right for who. It says:
Sweet Almond Mint: Moisturizes, strengthens, nourishes and adds sheen. It is wonderful for all hair types and works well on fine to medium textured hair.
Cucumber Aloe: Perfect for ALL hair types and extremely beneficial for oily scalps and dry hair due to its astringent and moisturizing properties. Performs amazingly well on thinning, fine or medium textured hair adding volume and body.
Fig: Formulated to strengthen and rehydrate the hair. Due to it's moisturizing properties it performs amazingly well on dry, dehydrated, heat-damaged, color-treated, medium to coarse, wavy to curly, and ethnic hair.
Tea tree: Due to its healing and medicinal properties it is formulated to help those with dry, sensitive or flaky scalps and works exceptionally well on those with thinning, medium to coarse, wavy to curly, and ethnic hair.
Lavendar: Works exceptionally well on dry, dehydrated hair. Creates volume and body without weighing down the hair.
I have very thick, coarse, somewhat-wavy-but-not-the-cute-kind-of-wavy, makes-my-shoulder-hurt-to-dry-my-hair-because-it-takes-so-long-to-dry hair! I use salon products, mostly Redken, Biolage, Aveda and some Aquage. I use shampoo, conditioner, deep conditioning treatments, serums, detanglers, heat products, you name it. I am better if I wash my hair every other day or sometimes after two days because of how much it dries my hair out (the drying and flat iron). However, I work out everyday and sweat so I usually have to wash it more often. Basically, my hair feels "thirsty" all the time.
I got the kit and after reading the descriptions, decided to try Fig. I made sure to follow the directions and you really have to use A LOT. I read that you really can't use too much, and a common problem is not using enough. So I put enough on that I thought I was going to fall over from being top heavy and massaged and massaged. Finished my shower duties, rinsed, and added a little as a leave-in. I let it air-dry a little, but if I do that I'll end up looking like I have a mushroom on my head, so I finished with the hair dryer and my beloved flat iron. My hair felt sooooooo soft. And this was without the gazillion products the beauticians tell me to use (one to detangle, one to protect from heat from the dryer and then again from the flat iron, one to control flyaways and add shine, one just because they are on commission, :-) you get the picture). I was really pumped so I went to ask my husband if he could tell by touching it. But when I went to tell him, before I said anything he said "Did you get your haircut?" and I said "No, why?" He said "It looks like you got it lightened or something because it's really shiny." I was so pumped, I hadn't even noticed that part yet!!! So then he felt it and said yes it was definitely softer... almost silky! I've never had silky hair!
That's my story so far. I will update later if it changes or if my hair turns into a pumpkin at midnight. :-) Good luck!
***UPDATE - After using the products for about 3 months, I did decide that if I use them too much (or for too long a period of time without changing it up), I did have the same problem as other reviewers with my hair feeling like "straw". I also started to feel like my hair just needed a deep "cleaning". I know their claim to fame is that they don't contain the sodium whatever ingredient that is used in most shampoos that is hard on your hair, but I also think this is the ingredient that really helps "clean" your hair. And I'm sure our hair gets pretty nasty! All in all, I still like Wen, but I don't think it's a stand-alone product, but better used in a rotation. However, that's just my experience and opinion! Hope it helps someone! :-)
WEN in doubt... 
2007-10-20
I used this product for the very first time today. I ordered the introductory package(4-6 oz bottles) for $40.95 at QVC. With the amt of cleanser I used (20% of bottle for 8-10 pumps each top, nape, ends), I'm afraid I'll probably not repurchase. I have fine thinner hair and I thought that perhaps it would feel weighed down; it didn't. It is soft and not flyaway although I feel it has a bit of a waxy finish. On the other hand, because you really have to work it through for the shower and then leave-in, I lost twice the amount of hair in the drain. That does not make me happy. I'm hoping that it only happens the 1st time and the instructions say you can go 2-3 days per washing. We'll see and I'll update when the bottle is used up and again using the other formulas: fig, cucumber-aloe, and tea tree. Hair looks good on second day but feels dry.UPDATE:*** The same thing happened on the second washing. I'm almost afraid to use it again.
Softer healthier hair 2007-09-12
I'm the original scarecrow when it comes to dry hair. Mostly my ends are bad, so I'm always looking for something that make my frizzy hair more manageable. I also have a dry itchy scalp, so it's important to find something to ease the itch. I heard about Wen from a blog and decided to try it. Everything I read said I should be using the fig conditioner. I'm really glad I bought the sampler, as it turns out the cucumber is the best one for me. No more itchy scalp and clean soft hair. I'd still like a bit more moisture, but that could be just me.
Overall, I really like this product and will definitely buy it again. it won't make you have hollywood hair, but it will make it healthier and nicer. I'll be buying more soon.
Cleansing Conditioner Travel Set 2007-07-17
This stuff is awesome :-) I have curly kinky hair and this stuff leaves it soft, shinny and not stripped or dull. I love this stuff makes my hair feel like it never felt before when I was permed, it loves my natural texture. Will def order more from him.
AMAZING, but SOOOOO EXPENSIVE! 2007-07-08
friends don't let friends use shampoo :-)
WEN is the holy grail of hair care!!!
