Customer Reviews
Time to Move On 
2007-03-11
I have used Turbo Tax for many years. To say that this version is a disappointment is an understatement. Let's not mince words, this product is garbage. Run, do not walk, away from it. It deserves zero stars.
Bug ridden, terrible interface, no support. It is March 10 and a bug they (finally) acknowledged in February is still not fixed and apparently never will be. Nothing important, just the program not applying deductions to your return raising your tax payment. You know, minor stuff. The interface? Don't get me stated. Horrible. Support? India, of course. Because they are experts in US tax law.
It is time to move on to another product. Turbo Tax is now relegated to the status of being a formally good product.
Using TurboTax is like using AOL - It's Time to Move On 
2006-04-09
This year TurboTax decides to bite the hand that feeds it, so to speak. I've bought their software year after year, but next year I will definitely be using someone else's. For starters, the 2005 version is ridiculously expensive (count on adding $30 fees to the software price if you plan to e-file). It's beset with bugs, like selecting the wrong state for your state return without including a way to change it. When you use the Help feature, it tells you to call 866-373-7820, which you find out is just a recording that says this is no longer a working number. And the fact that you can't transfer last-year's information from TurboTax web (you're supposed to be able to, but in the end the software tells you that the 2004 data is "incompatible") - they're practically driving away their repeat customers. My online chat with customer support took two hours out of my day and ended like this: Me: "So you can't determine what the problem is?" TurboTax Tech Support: "No, not really."
This year's product is unusably bug-ridden 2006-02-22
I've been a faithful customer for 7 years, and past years bugs had been entirely limited to installation problems that I could get past. It installed fine this year. However, I've now encountered a number of bugs so severe that it actually makes it IMPOSSIBLE to file my taxes with TurboTax this time.
The worst bug is the Cash Donations section: it asks if I have any charitable donations. I answer Yes. Then, it proceeds to another screen that has nothing to do with actually specifying the donations. Their web site acknowledges this issue but does not provide a GOOD workaround... they tell us to buy ItsDeductible, enter the deductions there, then import them into TurboTax. I'm not paying more money to get around their bugs!
So, by not being able to enter any donations, I'd lose around $2000. This already makes the product unusable. But, it gets worse...
When I initially started the return, I imported data from last year's taxes. When I got to the Mass. State section after doing the federal (minus the donations of course), it asked me to import the info on the state taxes from last year. I was puzzled, because I had already imported data from last year. But, I humored it and specified the same file from last year again to import data from. When I did that, it told me that I was importing state taxes from a different year than I had imported federal taxes! (I'm not! Its the same file!) This makes it impossible for me to proceed with the state taxes.
Should I have managed to proceed with state (I'm giving up and going with pen and paper!), lots of people other than me are having problems with calculation errors in the Mass. state return... its not all returns, just Mass. Check out the forums at turbotax.com and see for yourself... I'm amazed that Intuit hasn't shut down these forums to try to control all the complaints about bugs.
Its back to pen and paper for me.... I wasted lots of time and $40.
A Coaster Tax Program 2006-02-19
I WAS a faithful buyer of the Turbo Tax product. That is no longer the case after I received the worthless coaster that is Turbo Tax Deluxe 2005.
I went through all the screens in order as Turbo tax fed them to me - filling out my Federal tax Forms. All was working great until I got to the "Error Checking" routine. At this point, the software asked me to check for final editions of forms - which I allowed the software to do. It responded that I had all the newest forms. I clicked OK, and what do you know - I was asked to check to see if I had the Updates I had just checked for.
After having this happen repeatedly, I used the online chat support. I was treated ok by the rep, but the remedies he provided did not work - even to the point of uninstalling the program and cleansing my computer of all traces of it. I even tried to start over on another unit I have, and the same thing kept happening.
I have asked Intuit for a refund - only to be recommended back to the same people who gave me the faulty repair info I had already received.
My best advice for anyone wanting a good tax preparing program this year is to try something other than Turbo Tax 2005.
I used TaxAct and it performed flawlessly on both my Federal and State returns - plus, even paying for their deluxe version, I only spent about $27 total to file my taxes both Federal and State - as opposed to the $29.90 Turbo tax wanted.
TurboTax UNDER-ESTIMATED my refunds by $2700 over 2 years 2006-01-18
For the past five years I have used TurboTax on-line to prepare our taxes. Last year, after filing our taxes, the IRS sent me a letter informing me that I was eligible for an additional refund credit. After refiguring our taxes by hand I found $1,700 in two credits that TurboTax failed to identify. I was able to receive $1,400 of this amount, but the other $300 would have required refilling from scratch (changing the number of dependants).
This week, after looking over previous tax years, I now find that there was an additional $1,009 credit on our 2002 taxes that TurboTax did not find.
I can no longer trust TurboTax to manage my taxes. These were simple Earned Income Credits (EIC) and Child Tax Credits (CTC), which TurboTax should have never missed. How can a company release tax software that does not double-check these items when there are child dependants clearly listed? It is inexcusable.
Now, they no longer offer the $14.95 e-file refund? I recommend RUNNING from this Intuit TurboTax product. We will be using TaxCut instead.
Okay software, NO REBATES this year 2006-01-01
According to the Intuit web site, this year there will be NO REBATES on the TurboTax package. They claim that most people never sent the rebates in and also further claim that most people will save about $30 this way. However, without the rebates, although the state program is included in some versions of the package, there will be NO REBATE for the package nor for the federal filing fee. No mention is made about the state filing fee, but I assume there will also be one as well. The absence of these rebates results in a price increase of $25 to $30 depending on the rebate values over the past few years. Because of this, the TaxCut package is not only cheaper to being with, but is now a great deal less expensive if the rebates are sent in. Yeah, they can be a hassle, but if you want to save some $'s, try TaxCut. Why don't these greedy companies just do us a favor and just give people one free federal and one free state e-file. This way, they spin this as looking out for the customer while they are passing on a $25 to $30 price increase.
