Norton Save & Restore [Old Version] :: Education by Design Store

Customer Reviews

Norton Save & Restore [Old Version]

2007-03-10
Norton Save & Restore [Old Version]~ Windows - Too complex and potentialy unreliable for saving and restoring files. Sorry to have purchased it. I've installed and worked with many programs for many years. Too many programs in the Norton Save & Restore that can go wrong in the computer operating system. An external drive with a back-up program can do the same job without the potential problems.

Junk / Disappointment

2007-02-17
I fell for it! I let Symantec take over my PC. I registered the product. I set a back up schedule that was perfect, every two days at 6 am. It ran each day.

For a month this went on and then one morning while logging in my hard drive crashed, unrecoverable. No problem, I have a detailed back up as of 6 am that DAY!

Was I wrong! After installing a new drive re imaging and attempting to restore my data, nothing, the software would not recognize its own files. I then attempted to get help from Symantec. Chat only of course. No good they had no idea what went wrong, all data was lost luckily I was able to find an old back up a few months old.

This was a tragedy. I trusted in this product and it failed me.

DO NOT BUY

2006-12-20
This program failed an elective restore. Crashed on first test and my hard drive is unbootable. Symantec no help but will answer the phone fpr $69.95.
Get GoBack, at lease it works.

I did not find this product to be user friendly.

2006-12-12
I bought Norton Save and Restore to mainly back-up stuff on my older computer. I tried to install it, and it gave me a warning popup that I was missing a driver in order for the product to work properly. (WAN Miniport (ATW).) I contacted Symantec.

Message one: I understand from your message that you wish to know how to obtain drivers for missing drives. In order to add drivers for the drives, I suggest you to copy the drivers for the storage controller to a floppy disk. As the recovery environment starts, press F6, when you are prompted, to manually load the drivers from the floppy disk. Many driver packages contain a utility that creates a floppy disk for this purpose. If your drive package does not, contact the manufacturer of your hardware for instructions.
To add the drivers so Ghost can then see the drive look at this article:

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Also, you can obtain a custom Symantec Recovery disk by performing the steps given below:

1. Generate a system information file.
2. Assemble a driver package for your storage controller
3. Send the information to Symantec.
4. Then, Symantec will create an .iso file and send you a password so that you can download the file from our FTP site.

For further detailed instructions I recommend that you please refer to the following document from our Online Knowledge Base, which will provide you with the necessary information on the subject. Please click on the link below, which takes you to the document:

Please be informed that if you don't have the drivers, those drives will not be detected in the Symantec Recovery Disk.

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Message Two: I understand from your message that you wish to know is it possible to use Norton Save and Restore without installing the missing drivers.
Please allow me to apologize for the difficulties you have recently encountered.
Please be informed that you can create a backup using Norton Save and Restore without adding the drivers. But if you are facing a system crash and in case you need to restore your backup, you should have the missing drivers.
Symantec Recovery Disk will not recognize the drives which does not have drivers included in Symantec Recovery Disk.
To know more about Symantec Recovery Disk driver validation, I request you to refer the below document:

I decided to uninstall the product, and I obtained a refund. I would not recommend this product based on my experience with it, and Symantec Tech Support left me cold. I'm not very pleased with Norton lately.

Give your freedom away

2006-11-14
Norton Save and Restore installed automatically without giving me the options of how I wanted it to work. Now it is on my desktop (where I don't want it). It slowed down my email, while it checks everything for virus, it would not install without demanding that I install another Microsoft program over the internet. It slows down everything and clutters my computer. I erased it. Powerquest has a product called "drive image" that I have used in the past and liked. I'm going to check it out for a version for XP.

Bloatware

2007-12-23
I downloaded and tried 10 backup programs today. I am preparing for a rebuild and was looking for a backup program that would do normal backups, differential backups, and scheduled differential backups. XP backup (ntbackup) works well but I had to create a password for my Windows logon so booting up always took two steps. The only reason I installed a Norton program on my hard drive was because I am replacing the drive. Using this program reminded me why I gave up on Norton a few years ago. Why is this program so large? It doesn't really do that much. It does much less than some of the smaller programs I tried. Just the "updater" took several minutes to download and two re-boots. That wasn't an error; it just took that much time and work. I used to see the "updater" screen often when I had my last Norton product and this was not a pleasant reminder. This program is not user friendly and specifying files and folders in not intuitive. This program specializes in file "types" (photos, music, etc.) I am supposed to trust Norton to select which files I am going to back up. Yeah, right. It does not even perform differential backups. Performing a search for "differential" in help yielded no results. StorageSync works well for syncing and non-compressed files but had no scheduling capabilities. Nero seemed difficult to use, and did not spend much time with it because it changes the restored file dates to the restore date. Genie worked well but had no differential and scheduling requires a password. Acronis TrueImage also requires a password for scheduling. Handy Backup got hung up on in-use files and had no differential backup. My favorite is Cyberlink PowerBackup. TurboBackup was my second favorite. It had some extra features but PowerBackup did everything I needed and was just a little more user friendly.

Much better than Ghost!

2007-07-04
I have been using this product for about six months on three high performance desktops. The good news is that if you have a standard desktop from a major manufacturer or you backup to another disk on your computer, this product will backup and recover with minimum effort. However, if you backup over a network and don't have a widely supported network adapter, things can get tough. RAID support is also iffy.

I have tested the restore on all three systems and the results were great on two systems, with fast, full recoveries on empty disks. The third couldn't find the network adapter on restore, even though it backed up over it without a problem. I'm hoping a newer version will fix that.

Still compared to the old Norton Ghost, this is a much better product at a better price. It appears that Symantec has integrated the LiveState technology into Ghost as well as this product, so the only real difference is feature sets. I use LiveState on my servers and think it is an excellent product. I bought Save and Restore because LiveState licenses for desktops and laptops were only available in 10 packs, but Save and Restore appears to be the same product licensed individually. After years of frustration using Ghost, I think Symantec finally has bought the technology that they have been promising in Ghost for so long.

Which? Best Product

2007-03-24
The UK Consumer Association, WHICH?, has just given this product their best buy rank.

To access the WHICH? report on line you have to be a member.

Works well

2007-03-18
I had recently purchased a new PC with a 250 GB hard drive and needed a proper backup system. I purchased the Norton S&R along with a WD 250 GB external hard drive. They both meld perfectly with no installation problems or other adverse issues. It is exactly as advertised SAVE AND RESTORE (didn't even need a special backup program)

A little hard to configure but once you get it, works great

2007-03-15
I think they could use a little help explaining how to use their product. At first, I had too many backups created. The trick is to make sure your usb backup drive connected and powered on BEFORE you install this program. Then it comes up and makes a recommendation that is pretty much what you would want. Just adjust the times it runs and save it.
Then if you want to add to it to add other directories on the nightly backup, go in later and add them.
Also, if you have a SATA hard drive be sure to check the drivers. I sent a report to Symantec with my drivers and they sent me back a bootable iso image that works like a charm (and they responded in a couple days which surprised me). Before you trust it completely, make sure you can recover the system. Put a different hard drive in your existing pc and recover. If you dont do this, you are risking something not working. Overall, I was so happy with it I bought 4 copies and put it on my Dad's, my mother in laws, and my wifes computers. It takes WAY to long to come back from a hard drive crash. This was well worth the money.