Customer Reviews
I've used better. 
2008-08-06
We use this unit at work, and I take it around the country. When it works, it's right on. However, it takes some getting used to.
The menus are not intuitive. The power on/off/powersave function is awkward. Sometimes system locks and you have to restart the system. Previous destinations buried under "Address Book."
I'd look elsewhere.
Probably not the best out there 
2008-08-01
I have ZERO sense of direction so this has served it's purpose. It does have a bit of a delay when missing a turn and needed to recalculate. If your car is parked in a parking garage and then you pull out and want to use it right away...it has worked for me...I have to drive around for a few minutes before it picks up signal. Other then that the colors are great, it's easy to learn, great volume. I'm sure there are other Nav systems way better but I'll keep this one and use it.
They charge for updates 2008-03-09
When I first received this product, many maps were already out-of-date. Magellan makes updates that are supposed to fix both the bugs in their original software and to add more maps. Usually, when you have some sort of product that relies upon software, normal updates are free, for example, Windows Service Packs 1 and 2. However, despite how much Magellan charges for this product, they also charge for updates. This is particularly unfair since the updates, according to the Magellan web site, fix bugs in the original program. I would have to pay $ 80.00 for an update. I'm not going to pay it. When the maps finally get too out-of-date, I will buy another GPS device from a manufacturer that provides their updates without charge. Garmin doesn't charge for updates. I haven't checked anywhere else yet. Despite the lack of updates, the Magellan works reasonably well.
Company Refuses to Repair this 14 Month-Old Unit + BOGUS TRADE-IN PROGRAM 
2008-01-25
My father got me this unit at J&R in Oct. 2006. It was used correctly and crashed after 3 hours of use. I mailed it to Magellan for repair and it came back working, but only lasted another 3 hours before crashing again. Company promised new unit which was never received. Now, 1 year and 2 months after purchase, Magellan WILL NOT REPAIR THEIR 3000T UNIT and offers a trade-in that involves returning unit and buying a new model for more (LOTS more - $60 to $120) than a new one of same model from Amazon would cost.
The customer service department seems to be set up to fulfill the legal obligation of having a service department, and not much more. Magellan is too cheap to even provide a good phone signal for their dumpy boiler room. Their deeply foreign-accented techs and clerks do not understand my English and I have to ask them to repeat about every fourth word they speak. This service is a real insult.
The machine worked fine for the 6 hours it worked.
I'll try a Garmin next.
New Maps DVD Doesn't work 2007-12-19
I bought the Magellan 3000t about 8 months ago and use it a fair amount with good results. When I saw new maps being released I ordered them via the Magellan Web Site. I received the DVD in 2 days and I expected to be wowed. I was but not the way you expect.
I loaded the DVD and entered the security code provided and it tells me I have a bad code!
I called tech support and got a promise of a call back within 48 hours. That was a month ago! I have called back several times and finally someone gave me a new code, same result! Email got me a notice saying call tech support. I finally got an email saying they are having issues and will send out replacements once they figure out how to fix the problem!
This is my 3rd Magellan but will be my last I can't stand the non English speaking support staff and non responsive email support.
Not worth what we paid... 2007-12-13
High-output TFT color display / Integrated MP3 / Built-in 4 GB hard drive for US, Canada and other maps / Improved swivel windshield mount
Good unit when it works, extremely poor customer service 2007-11-21
Unit work beautifully for the first 6 months (hence the ONE star). The unit started to freeze up occasionally and unexpectedly and would have difficulties locating the GPS satellites. Updated the software online to see if that would solve this problem. Unit deteriorated rapidly after the update and within a month not only would it freeze up on every session, fail to locate ANY satellite but it also would lose all recently and previously stored addresses and locations.
After obtaining an RA number, sent unit to Magellan for repairs. Called 4 weeks later and they gave me a repair number and assurance it was being repaired. Called 4 weeks later and they said it was fixed and in test and would be sent back soon. After 2 weeks I called back and they now claim that they never have received the unit and want proof of me sending it! Total time without unit to date: 10 weeks and counting.
I strongly recommend to avoid buying ANY Magellan product because of the risk of getting it repaired. Garmin sure looks good now.
Great steal for the price 
2007-11-04
I had to put a quick review just to offset all the negative ones after I owned it for a month or so. I used it few times and it has not failed me so far. Got the right address in the boondocks of VA with quick re-routes after we missed quite a few turns the last night. I find no problems with the sound volume or bulkiness or any of the other "cons" some of the other reviewers were upset about. Not even trying to use it as a music player while driving - everyone has ipods and such nowadays!! So basically, it does the job it was supposed to flawlessly, update to latest version software and you should be good to go pretty much anywhere you want. Plus I got it refurb on another website for 150 after MIR, so overall, a great deal.
It's okay I guess 2007-11-04
This item is okay I guess. There are some things that I certainly don't like about it, but I was trying to keep the cost down when I decided to purchase a GPS. So, I can't really complain since I purposely went with the Magellan 3000T because it was less expensive than other brands.
I hate the fact that I can't touch this item ANYWHERE without hitting a button. I don't like mounting the unit to my windshield, so there is no good way to hold the unit in my hand or lap without a button being hit that changes the screen in some way.
It also takes the unit a long time to find me when I first turn it on - even when I'm right out in the open with nothing blocking the signal. Many times I have had to drive around for 10-15 minutes before the satellite ever finds me. That's very annoying & has caused me to make wrong turns many times.
And, if I'm on a very long trip, I've noticed that the unit will 'freeze up' after it is on for about 30 minutes or more. Sometimes I'll be driving down the interstate & realize that it has 'frozen up'. I have to stick a pin in the side of the unit to reset it & enter my directions all over again. This really gets on my nerves.
If I had it to do over again.....I would have probably paid a little extra for a nicer unit.
Very disappointing, lousy tech support, stay away! 2007-09-02
This RoadMate 3000T is my third Magellan product I've owned and by far THE most disappointing. I've come to expect good, high-quality products like my original GPS 315 from Magellan that still perform excellently many years since I first purchased it.
In this particular case, not only did the 3000T come with old maps, but it frequently "locks up" making the product unusable. Its an obvious defect that I expected Magellan would handle professionally, courteously, and without hassle. Unfortunately, my experience thus far has been nothing but a hassle just to get a simple warranty repair authorized.
My first phone tech support experience (to inquire about the outdated maps) was abysmal - the person on the other end seemingly did not understand or care about my problem and when escalated it was handled by a very rude 'supervisor'. Perhaps it was merely a language difficulty, but it matters not -- I was left angry and felt "ripped off" by purchsing this product. Its quite obvious that Magellan does not handle its own customer support, and its outsourcing partner cares little to solve problems properly or maintain customer goodwill. Fortunately I did not give up and was able to track down an individual at Magellan's San Diego office who was very professional, caring, and eager to "make things right". My map issue was solved to my satisfaction because this person took the time to hear me out and respond with a customer-centric resolution. Still, it should not have taken such persistence and digging to find someone who was empowered and cared to handle the situation.
My second contact with customer support (1-2 weeks after the first interaction)was via email to address the persistent lockups with anticipation this interaction would somehow be less challenging. Again, that turned out to be a misplaced hope. Other than some requests apparently being "lost" and needing to be resubmitted, I was offered ineffective "solutions" to my problem unit locking up. It seemed to take great effort to convince support to open up a warranty return authorization. My unit was shipped back for repair at my expense and took ~4 weeks for its return. The repaired unit came back repaired and so far seems okay, but getting repair status was nearly impossible. The whole customer service process seems intentionally designed to frustrate! So much for confidence in a brand that I long-held in great esteem...
The product would be relatively easy-to-use if it did not have all the problems I've had so far. I regret buying this Magellan product despite Consumer Report's high ranking and wish I would have opted for a Garmin or TomTom unit. If the company I bought this from would have accepted returns after a 14-day window, it would already be gone.
