DeLonghi HHP1500 Mica Panel Radiator :: Education by Design Store

Customer Reviews

Nice, but broke after 1.5 years

2008-08-16
I really liked this heater, but it broke after 1.5 years, I used it for 2 winters. Then, it started making electric arcing noises, and I saw light flashing from the front of it. It was quiet (it has no fan) except for some occasional popping/expansion/contraction noises when it was cycling off (cooling down), but most of the time they were hardly noticeable, only once in a while would it make a loud enough pop that it got my attention, it made less popping sounds on the low setting than on the high setting. It is a sad society nowadays that products are not made to last long. It is now taking up space and polluting the earth in a landfill. I was going to open up the case and see if I could fix it but it has non-standard screws.

May not be an energy saver

2008-07-18
This heater has the ability to heat at minimum power of 750W or maximum power of 1500W with a thermostat that offers 6 setting. It can also be wall-mounted or placed on a stand with pieces for either mounting in the box with the heater.
I used it in a 332' square area at the 1500W setting and accelerated my light bill by an average of $25.00 a month. It did keep the area warm though the power consumption was a surprise.
I had my first heater replaced under warranty after it simply quit heating and had no issues with warranty service.

Great Item

2008-06-01
I use this when the nights get cold and I need quick heat. Does good when it sits right next to you. Will not heat a room fast.

Shoddy Product, Useless Customer Service

2008-02-26
After having owned a couple of the old oil-filled DeLonghi radiators for years, they had performed very well with a great heat output. When they both began to die, I spent a couple of hours of research to find a solid replacement with a good heat output, which led me the DeLonghi HH1500 flat panel mica radiator. When it arrived the heat output was not as good as the oil-filled units I was used to, but was adequate, and the unit took up less space. The unit completely died, apparently not even having any power output, after less than 5 weeks of use. I immediately contacted DeLonghi about the problem. They told me to bring the unit to their nearest service center, which was over two hours away. When I contacted them to ask for another alternative, they gave me thorough instructions about all of the documentation I needed to mail in along with the cut off power cord and a check to cover the shipping charges for the new unit. I was given an order confirmation number for the replacement unit which would be sent to me. Several weeks later the envelope was returned, and I spent close to an hour waiting at the post office to get it sent back to them right away and make sure that it got there. The next week, I received a call saying that replacement units were not available, and that all they could offer me was a refund. Despite speaking with a supervisor, they would not let me wait for a replacement unit to become available or offer me any credit towards a different model of heater. The refund did nothing to cover all of the wasted hours dealing with them, postage charges, or the half a winter I spent without the heater. I am 47 years old, and this is one of the couple of worst experiences I have ever had with a product or Customer Service Department. I would not recommend buying any DeLonghi products.

2 Stars for you

2008-01-31
First off, I did have the sticker problem. Secondly, I ran this for 6 hours in the garage to get rid of the smell. It still smelled once I had in our bedroom. I didn't use this long enough to see how well it heated the room, because I noticed our nice newly finished hardwood floor getting too warm for my liking. I don't want to ruin the finish or dry the wood out. Lastly, It was packaged poorly, our unit had a nice dent in it. So this is going back to the store. I can't believe this is rated the second best whole room heater by Consumer Reports

I have also tried the Vornado, which is very loud and kept me up all night, so needless to say it went back to the store. If someone knows of a good heater let me know!

Great space heater

2008-01-12

THERMOSTATIC TEMPERTAURE CONTROL

2 HEAT SETTINGS (Max power: 1500 W)

BATHROOM WATER-SPLASH PROTECTION

WALL MOUNTABLE

SAFETY THERMAL CUT-OFF Is one more way to ensure product safety. If the unit becomes too warm, it automatically turns off. No need to worry about overheating.

ROOM THERMOSTAT to set and automatically keep the desired temperature.

SAFETY CUT-OFF

CONVENIENT CARRY HANDLE Allows for easy portability.

POWER AND CAUTION INDICATOR LIGHTS For safe operation.

DESIGNED AND ENGINEERED IN ITALY

Keeps out rooms warm

2008-01-12
My central air went out and I didn't have the funds to put a new one in so I got some of these heaters. I love that they are so safe as I have my grandbaby toddling around and I know if she touches them she won't get a burn. They do get hot but not hot enough to leave a burn. Still, I keep papers and clothes aways from them as a safety measure. I have one in each bedroom and they heat the whole room with no problem and I have them on very low setting too. My bedrooms are 10 X 12. The larger rooms such as the Living room I have to have another heater to help back up this heater but I have to say that the house in general feels warmer than it did with the central air unit when it was working.

Fabulous

2008-01-09
This heating unit is simply wonderful. We've had it for a week and like the other reviewers state, it is quiet,portable and efficient. I paid quite a bit more than the $60. it is being advertised for here on Amazon, and I don't care-- it's that good.
We bought it because I am always cold, especially at night, and our heating bill was just getting outrageous. Now, we can keep the thermostat lowered and I am comfortable in whichever room I put the heater in. It heats the area up quickly eneough (maybe 20 minutes to its full warmth potential) and keeps the warmth maintained. Our cats have had no trouble with the heater and one of them seems to love it as much as I do. We are buying another one this week.
A note about the sticker problem: we were prepared, with hair dryer in hand, to do battle with the ugly blue sticker. It peeled right off with zero resistance. My theory is the company heard the complaints and corrected the problem.

Not GOOD! Broke after 2 1/2 months! Be warned, this product does not have a long shelf life!

2008-01-08
I had this product 2 1/2 months and it just stopped working. Did I keep the box? No (should I have? yes)
It wouldn't matter, you only have 30 days to return.
Be warned, this product does not have a long shelf life!

Great in Most Ways But Don't Like the Toxic Smell

2008-01-01
This heater is excellent in several ways: it is quiet, heats up fast, is lightweight, it looks great, it has a good thermostat, and is wall-mountable. The only downside is that I still notice an odor when I turn it on. I can smell this within seconds of turning it on, and I have had the heater for months now. I did leave it on for several hours the first time to burn off some kind of coating, as instructed. The odor may not be harmful in any way, but it smells "toxic", and I don't want to to take the chance, so I bought that Costco Presto parabolic heater to replace it, which is also silent. I originally rated this heater 5 stars but now consider it about 2.5 stars due to the odor problem.

One other potential issue is the question of how close an electric heater should be to your body. You can sit right next to it to quickly warm yourself up in a cold room, but those parabolic heaters would be better for this purpose since they radiate heat at a longer distance. The manufacturer advises keeping the heater 3 feet from objects on the side that radiates heat. The heater is designed as a room heater rather for local heating, and it works well for this purpose, minus the odor which I can no longer stand. There is also a potential health concern about any sort of strong electric fields that are close to your body, so that is another reason to keep it a few feet away from you.