Vonage V Phone with 250MB USB Flash Drive :: Education by Design Store

Editorial Review
Get a phone that fits on your keychain! The Vonage V-Phone turns any PC or laptop into a fully functional Vonage telephone.The Vonage V-Phone includes everything you need to make and receive calls with a high-speed Internet connection.The Vonage V-Phone comes with Vonage Talk software pre-loaded - there's no need to install it on your PC and no need to restart your computer. Simply insert the Vonage V-Phone into any available USB port, plug the earpiece microphone into the side of the Vonage V-Phone and you're ready to make and receive calls! Remove the drive when you're done and the phone and all your important contact information goes with you.Vonage V-Phone is a fun, intuitive on-screen telephone that can make and receive calls. And because it's Vonage, you get to enjoy extra features like Caller ID, Call Waiting, Call Forwarding, etc. - included at no extra charge!A great solution for people on the go, the Vonage V-Phone fits on your keychain and can be used anywhere there's a high-speed Internet connection! Imagine the savings of making calls from your hotel, an Internet caf? - you name it! It's powered through your PC so there are no batteries to replace.
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Customer Reviews

Not as advertised

2008-07-17
Before buying this item I called Vonage and asked how it worked. I was told that if I was already a Vonage subscriber that I could just associate the device with my account by calling them with the MAC address and it would begin to work whenever I plugged it into a computer with an internet connection. When I would unplug it, the home phone would resume working again. No extra charges would apply.
If that were true I would be pretty happy with the device, but several steps were left out of this rosy picture. After buying the device each new tech person I talked to told me a different version of how it really was supposed to work.
Based on my original understanding I thought I could just bring it to work and plug it in at the beginning of the shift and unplug it at the end of the shift. No way.
Each time you plug it in you must login to the Vonage site with your username and password and "move" the number from your home adapter to the V-phone and each time you unplug the device you must login again and move the connection back. If that wouldn't bother you, you should also know that you must retype the street address of your home and office over and over each time. It erases them instead of remembering where you are. This is a real pain in the behind. It would work if you were going on an extended vacation, but not for daily changes.
The sound quality is a little clippy, but understandable and the volume is fine. Unlike the web interface, the v-phone interface that appears when the unit is plugged in is pleasant and intuitive.

Perhaps if the the software "engineers" and Vonage would go back to engineering school and take a course in "human factors" there wouldn't be so many used V-phones on the market and perhaps if their support and sales people were trained to tell the truth buyers would be able to make informed decisions based on their needs. Vonage could take some simplicity lessons from Magic Jack.

Technology at Its Best

2008-06-02
This nifty little product is a good example of technology at its best. The reception is extremely good. Works well with a desktop, but would work extremely well with a laptop if you desire mobility.

Bad customer support

2008-02-02
When I terminated Vonage service, they charged the disconnection fee of around $30.00; however, they never advertise this anywhere. I was not aware of the hidden fees by vonage. I am outraged by this.

It took me almost 20 minutes to tell them I want to disconnect the service, but the operator would not accept this and wasted lots of my time, and I had to tell them again and again that I just want to disconnect the service, finally they did.

Now that I dont have vongage anymore, they have bombarded my mailbox with specials, and they need to stop this as well.

I am not recommending Vonage to anyone, especially because of bad support.

Nice and handy

2007-05-12
Nice and handy. I took this India when I was travelling and could make calls to US from whereever there is a machine with USB port and broadband internet connectivity. Its very easy to use - just plug and play. Only thing you need to ensure is if there are any proxies blocking the required ports. I found that issue only once (Internet Service Provider specific issue), but usually it is not the case.

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