Customer Reviews
The worst thing I have ever purchased!! 
2008-06-27
I have never taken the time to write a review for anything, but I hate this all in one printer so much, I want Lexmark to feel just a tinge of the pain their product gives me. When we first installed the lexmark printer software it created such havoc, I should have taken it back right then. This printer was made to go through ink like water, these guys have made this thing to sell ink and that's it. I am going though a cartridge a week minimum. The warnings come up when the cartirdge is still half full. The cartridges get gummed up with ink and only print every other line of what you are needing, then when you clean it it wants to run an allignment page which just about uses half a cartridge to print.
The wi-fi is intermittent at best, and paper jams are continuous. I read PC Mags review and searched the net when deciding to make this purchase and obviously found reviews to be favorable. Now upon owning this the reviews simply were misleading and missed their very purpose, to warn consumers of poor products in the market!
The Worst Printer I have Ever Owned 
2008-05-20
I must agree with other people who have posted reviews on this printer - we initially purchased it for the WiFi capability - it goes down constantly. The paper jams are so frequent I am ready to unplug it and leave it on the street for someone to take. I have tried everything - downloading updates, troubleshooting, etc. Nothing seems to help. I am so frustrated I am ready to get a new printer. Don't bother with this one - it's not worth it.
Just a BAD Printer 2008-05-03
I really want to like Lexmark; I live in Lexington, hometown of Lexmark HQ (all printers are made in China and Mexico), but this is the last one I will ever buy. It is just bad all around:
- Feeder jams on just about anything you put in it.
- The software is convoluted and confusing (and I work for a technology company!)
The print quality is decent but the picture quality isn't good enough for printing photos which is one of the primary reasons I purchased the printer.
Finally, the wireless connectivity doesn't work right and required me to physically unplug the printer anytime I wanted to print. FRUSTRATING! I ended up moving it so I could hard wire the machine.
About the only positive I can think of is that it looks nice when it isn't printing. Take my advice, buy something else.
Wireless suck 2008-03-14
I bought this primarily as wireless network printer, and it works fine for a while, and then it stops. It then needs to be disconnected before clients can print to it again. It's rather pathetic. I've tried several things, like disabling DHCP and using fixed IP addresses; didn't help. I've installed the latest drivers, that claim to fix network outages; does not work.
All in all, this is one crappy wireless printer.
No Leopard driver 2008-01-13
Lexmark does not have a driver for this printer for the latest MAC operating system, (Leopard). According to customer service there is NO PLAN to create one.
Low upfront cost but expensive printing 
2008-01-08
The Lexmark X9350 Wireless Office All-in-One with two-sided printing sets a new standard for the level of productivity and value that small office and home office (SOHO) users should expect from an inkjet AIO. The Lexmark X9350 is the only AIO in its class equipped with built-in wireless connectivity and automatic two-sided printing. The X9350 also uses the new Evercolor 2 pigmented inks.The built-in wireless capabilities of the Lexmark X9350 will appeal to today's laptop users who want the flexibility to print without being anchored to their printer and prefer the clutter-free work environment of wireless. And for offices with multiple users, wireless and Ethernet networking make it possible to print from a single printing device - with or without a direct connection. Customers looking for office functionality will appreciate the automatic two-sided printing feature of the Lexmark X9350 that gives a professional look to reports and other documents while benefiting the environment by saving paper.
Best all in one printer for the money. 
2007-12-08
I purchased this printer about two months ago, and from the start, it was a pleasure. Set up was easy, and I was printing in no time. I love the duplex printing, and contrary to some, I have only had the paper jam once. I love the fact that it will scan color photos to PDF format, or JPEG format. Printing is fast, and color images are photo quality. This printer fulfills all the needs for a home office.
Ok printer 2007-11-27
I have this printer and have been using it at home office, and it works okay. The scanning function doesn't always work and the software isn't so great to use, it can be clumsy and dosen't work that well. It can scan in pictures but doesn't give great resolution.
nice features, questionable workmanship 2007-11-17
First of all, you have to know how to set up a wireless network in order to use this printer. If you do not know your network name and keys, or how to recover them...forget it. I'm still mystified about why you have to connect a cable to the computer when setting up the network, but I really didn't have any problem getting the wireless going.
The manual says the printer auto-adjusts itself for alignment; but as far as I can tell, there is no way to manually adjust alignment. That's a major problem in my book.
It has a lot of nice features, including a very nice LCD screen to view the menu and to preview images in. You can even edit images from there, without needing a computer or any additional software.
The printer is a bit of a vertical space hog; but then again, it's more compact than having seperate fax, scanner, printer, and card reader.
I found a lot of reviews saying it prints poorly, but text is actually pretty good, especially compared to Lexmark's X79.
Photo print quality is in medium range.
One problem we encountered was that the roller in the automatic document printer froze up after the first use (which was only a single piece of paper at that). The printer had to be replaced, but I was told that this was not a previously reported issue with the x9350.
I'm not real sure why people are complaining about customer service either. Just use the online technical support chat. Waiting time is minimal. The techie who helped me didn't seem to be the sharpest tool in the shed. He was intent on walking through the pre-scripted diagnostics instead of cutting to the chase and dealing with the actual problem, and his script was apparently for a different model...as he referred to the green button as black, and the black roller as white.
The manual DOES NOT provide any information on the printer's diagnostic functions. It seems like Lexmark wants to force customers to rely on their tech support.
All in all, assuming the feeder doesn't go on the blink again, I think it's a fair printer for those who know what they're doing. I would not, however, pay more than the $199 sale price for it.
good concept, poor execution 2007-11-08
I have had this printer for a few months--now that I got a Mac I'm selling it and getting a Canon MX700 instead.
This printer is a great concept, but there are problems with the execution:
1) I am hooked up via wired ethernet. The problem here is that about every 2 to 3 days, the printer "forgets" that it can receive print jobs over the network (you can still ping it, so the network is running, just the part that accepts print jobs crashed or something). To solve, you have to wake it up, power it off, and power it back up, wait almost 1 minute, now you can print. Now that I think about it, maybe I should've tried keeping it from going to sleep.
2) Auto-document feeder only works decently with letter-size paper.
3) Card slots can only be used by PC when hooked up via USB, not when hooked up via network. This was disappointing.
4) Paper output tray is flimsy and a poor design, IMO.
5) Had spotty support for Mac OS X Tiger (10.4) although it *does* run bonjour and is easily seen. Upgrading to Leopard (10.5), the printer drivers just crash the applications and Mac OS says the printer drivers are causing the problem. Lexmark shows on their website they will not have Leopard-compatible drivers until MARCH of 2008. This is what is prompting me to sell mine...I just got a Mac and plan to use a printer/scanner from both Mac and PC.
6) S/W that comes with it is OK, but kind of annoying.
7) Ink is expensive and only obtainable from Lexmark sellers. It also seems to guzzle the ink pretty quickly.
If Lexmark would fix these issues, they'd have a heck of a machine. But I don't expect they will do a thing about most of the issues...they don't seem that willing to help the customer.
FYI, there is supposed to be a 2nd tray accessory for this machine, but I'm not sure they ever released it.
