Tune Tools for iPod. Multi Media Edition :: Education by Design Store

Customer Reviews

Run away screaming!

2008-09-16
This software is ABSOLUTE garbage. It does not detect the ipod, the 'patches' are not valid, it is sheer garbage.. I bought mine at Best Buy, and after REPEATED attempts at contacting the very lacking (non-existent) customer service at Valusoft (my emails came BACK TO ME), I am seeing red...... I WANT MY MONEY BACK!

This entire experience has been infuriating. Never again!

Michael

iPod problems will be the least of your worries!

2008-08-25
This was one of those impulse buys that I completely regret!
After confirming that I exceeded software requirements, I installed this piece of trash. Setup seemed to go off without a hitch. When I tried to run it, I got the TUNE TOOLS for iPOD screen and it stayed up there- nothing else. Poking through their knowledge base (on valuesoft's website), I find that this is a known issue (there's a hyperlink in their knowledge base for this problem- Tune Tools is sitting at the splash screen). Most other software companies would have a 'search for updates' after install or an update checker. Not our little friends at valuesoft!
So I do what they recommend and I am able to move past their little splash screen. Next, comes an error: System unable to start- Error NULL or UNKNOWN. From my previous trip to their knowledge base, I saw that there was mention of that too. So I downloaded this patch. The splash screen error merely required a quick update in the property url. This one was an executable. I tried to run it and got an error: previous version of tune tools could not be found, please install tune tools before running this update). So I uninstalled and reinstalled tried again, had lunch, uninstalled, reinstalled, tried again, reboot, try in safe mode, no go, turned off firewalls, antivirus- you get the picture. Nothing working. Went back to knowledge base and searched for my problem, but only ended up finding out there were many more problems with this software. Do not buy this. It is a piece of junk. Just for funsies, I loaded this on a second computer just to be on the safe side. Guess what? Same thing! Believe what others are saying here- this product does not work. Steer clear, big tuna!

Not fantastic, but not a dog either!

2008-01-25
Your mileage may vary, but in my experience this product is NOT the complete dog that the other reviews point to. I'm running it on a laptop with Vista Home Premium. Once I figured out that you have to have hard drive access enabled on your iPod (a setting in iTunes)it works like a charm.

I successfully cloned ~3000 songs from a 30gb iPod Classic to a new 8gb iPod Nano. I like the ability to edit properties of the songs, delete duplicates, etc.

The interface is only adequate, not great, and the help a little skimpy - but its only 19.95 and it does extend greater flexibility in managing single & multiple iPods.

Complete piece of JUNK !

2007-10-07
This product is a complete piece of junk. Not only did it not work on my Vista computer or my wife's iMac but also it doesn't have the features it claims on the box! I finally did get something to happen on a friends XP machine but in the end it screwed up my iPod. It told me that my iPod was damaged so I let it fix it. Well it fixed it all right, so good that the iPod had to be reformatted before it would play music again. Tech support is abysmal also, no answers from the emails I sent and the website just lists the product's requirements.

My specific issues with this product:
1) Can damage your iPod
2) It says it can edit and combine music files. This is an absolute lie. There is no functionality for this.
3) It does not work with the iPhone or iPod touch
4) Does not seem to work at all on Vista or Mac
5) Does not seem to work right on XP

I previously purchased the first version of this product "Tune Transfer" from a bargain bin at CompUSA. When I got home it didn't work either but I thought it was because the software was old. That is why I bought this new version. Obviously not.

After my bad experience I did some searching on Amazon and found PD+Rescue for iPod Win/Mac. The reviews seemed generally pretty good so I purchased a copy from Amazon and after installation I can report that it seems to work very well on my Vista machine and on the iMac. It doesn't have the ability to edit sound files but it never claims that it can. It does work with the iPhone, iPod touch and the other iPods I tried. It also adds songs and playlists directly into iTunes (unlike Tune Tools) and has the ability to stop iTunes from erasing your iPod. Wish I had found PD+Rescue the first time.

In summary please DO NOT BUY Tune Tools (or any other software from Valusoft in my opinion.) The software does not work, has features on the box that don't exist in the software at all and they have non-existent tech support.

The software will not work

2007-08-18
I received this software as a birthday gift this year and was excited about using it to access the contents of my iPod Nano on both my work and home computers. Unfortunately, despite attempting to install this software on three separate computers, it refuses to function. The software does not see my iPod, causes my computer to freeze, requiring a reboot literally every other time I open it, and, worst of all, now that I have tried to hook my iPod up to this software, the screen never changes from 'Do not disconnect' to 'OK to disconnect.' When I attempt to eject the device manually, I receive an error message that it can not be stopped because there are files on it that are in use by another program (Tune Tools). This error occurs even when Tune Tools is closed and not in use. It should also be noted that all of the computers this software has been tried on had well more than the minumum requirements noted by ValuSoft. I have sent an email tech support request (the only way to ask for help with this product), but have not yet received a response. If anything changes, I will update my review accordingly, but given the problems I have experienced (and the MANY very negative reviews of this software found most everywhere I looked) I would highly recommend that you skip the purchase of this product and look into something different.

Tune Tools Doesn't Work

2007-07-19
I have tried using two of these stupid softwares. The first one wouldn't register on my or my friends computer, which both have the requirements. After I exchanged it for a second one, (because you can't get a refund at a store) it kept showing a null error, so I downloaded the patch, which is supposed to help fix the problem; but the patch didn't recognize I had the software downloaded. I emailed the company's tech support and they said they are having problems with this and don't have a solution yet!! Tunes Plus works better and is cheaper. Don't go through the same headache I did!!!