Customer Reviews
Poor Quality Control 
2008-05-31
Worx 13-Amp 16-Inch Electric Lawn Mower #WG712
The only hero here is Amazon, which let me return this mower at their expense. I did get an exact replacement. Amazon, I love you.
My review is 2 parts;
1) The working mower is perfect for my needs. It is light, and ideal for the little patch of grass I have. Everything works fine. The grass hopper is a little difficult to put together, but once done it is solid.
2) The bad mower. This mower has 3 moving parts; the blade, the wheels that go round and round, and the mechanism that raise and lowers the mower. The raising/lowering did not work. The box this mower came in was not damaged in any way, so I can only guess that this was defective in the factory. The whole mechanism is enclosed, so it either works straight away or it doesn't. This smacks of sloppy workmanship, and sloppy quality assurance within the Worx facility. Every single mower should be tested for its moving parts, especially for this sort of product.
My bad review is directed at the Worx people, as I believe this came out of their factory broken, and somebody knew it.
If you can assemble it (and here is a suggestion) , its great 
2008-05-28
I got this to replace a 20" gas mower which was becoming difficult to start; also wanted a smaller footprint for storage which is primarily why I went for the 16" Worx. It is extremely easy to assemble except for the grassbox: read the instuctions for grassbox assembly and then do it your own way; I started from the front, not the rear. Still, it took about 10 minutes to get it right. In use, it is light, cuts well, the easily accessible height adjustment is a fine feature and of course, it starts instantaneously. Also no more messy gasoline, no fumes, very quiet - I'm becoming green!
great value and a cool looking mower 
2008-05-17
Compared to other similarly-priced mowers this one is a great value...a little more power for a little less money. I also like that there's no mesh bag that would send dust toward the person using it. Snapping the grass catcher together is a bit of a trick as other reviewers have noticed, but I had it together with a friend in less than two minutes (and its a one-time thing)
Weak switch 2008-05-07
We have yet to finish cutting the lawn once without the power switch failing. The power interlock switch design is bad, very bad. We've had to rebuild it every time we tried to use it. Support from Worx is beyond non-existent, they want you to contact your vendor (in our case Amazon) for warranty service. I would recommend another manufacuter as this one doesn't support their product.
Lawnmower 2008-05-04
This is an excellent machine and I would recommend it to anyone looking for a lawnmower. The price I paid was just right as well.
Plastic and NO customer Service from the manufacturer 
2008-07-15
If they would just consider CUSTOMER SERVICE at the WORX web site and by phone, this might now have been such a bad deal. Grass catcher that, well was created on paper to go together in two steps, but someone in China forgot to put it in English so anyone in the USA could understand it.
then there's the problem of ...Oh you bought it from amazon and not from our WORX website.....you must then contact Amazon, we sorry, but cannot help you. Lucky amazon has a good return policy. Dead battery righht off the bat, and it's not a replaceable one.
Now comes the really bad news.........WORX has released a new mower with a 17 amp motor WITH a replaceable battery ($200) from them for the battery, but the mower itself sells for just over $300.....figure that one out. The wheels are far better on the bigger mower, but it is a job to push, since it's not self propelled. Weight is about 80 pounds.
If you only have a 10x10 foot yard..........you caould make it without cursing.....otherwise go for the earthwise or another mower with CUSTOMER SERVICE.
This lawn mower is a disaster! 2008-07-12
This mower is a perfect size and works well, when it works. We are now on our third mower, and if it wasn't for the great return policy that Amazon has, we would be fuming. The first mower stopped working after three uses. When I called the manufacturer (WORX) to find an authorized repair store they refused to give me the information because I had not purchased the product directly from them. Worse yet, they wasted my time by lying on the phone that the head of customer services would call me right back. Two days, two more phone calls, hours wasted, and still no call back from them. Fortunately, Amazon accepted the return with no questions asked, and replaced the mower. The second mower also worked about three times before a belt broke. It seemed easy to fix, so once again we contacted the manufacturer to order a replacement belt. Got the same nonsense about not being their customer, complained etc. - until they told us they would ship out a belt within a week. Okay guess what - no belt after 10 days and when we called back they said they never sent one and we were not their customer so don't expect their help. Again, Amazon accepted the return without question and sent a third mower. Well mower #3 didn't even get out of the box before the problems began. Pieces were missing that were crucial to assembling the handle to the body. Fortunately, we were able to cannibalize mower #2 (and spent two hour disassembling and assembling) to repair #3 before sending it back to Amazon. Cross our fingers, #3 is still working (of course we have only used it 4 times so far). What we have learned from this experience is never buy a WORX product again and always buy from Amazon because their return policy is the best.
Worx 13-Amp 16" Electric Lawn Mower 2008-07-02
Nice looking, but difficult to assemble the grass collector bag. It's not so powerful as lawn mower powered by gas engine, and not as good as lawn mower powered by gas engine. I will not buy any kind of electric lawn mower in future unless it will have a big improvement on the power.
Crappy design for grassbox, bad reflection on whole product 2008-06-18
The grassbox won't snap together and in the attempt I scratched my arms to bits. I just couldn't believe that it really wouldn't go together and then I came back and saw other reviews to this effect. Boy am I sorry I bought this. I've never written a review before (good or bad) but I am so shocked at the poor design I had to share my opinion.
Small ....but Powerful 2008-06-09
This is a great little mower. I admit, I was a little skeptical to purchase on line especially since I had never seen one in the stores, however, this is a GREAT little mower. It is easy to assemble, easy to push and maneuver, and it gives a good clean cut. My grass in some spots was a good 7" high and this mower went through it like it had a job to do! I have to admit, I will have to get use to the cord, but for the convenience and just to know that it is ready whenever I need to mow....I Love It!
Before this I had a Black & Decker, cordless electric. I have to say more often than not it lost it's power before I was even finished mowing the back yard and had to wait to charge it before I could do the front. The Black & Decker was left on the curb....and my new Worx in now in the shed taking up half the space!
