Prepac BSH 6643 Sonoma Double / Queen Headboard Black
Normal Price:$135.14
Our Price:$103.95 (Sale Price!)
Availability:Usually ships in 2-3 business days
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Manufacturer: Prepac
Model: SH-B6643
Binding: Kitchen
Publisher: Prepac
Label: Prepac
Features for Prepac BSH 6643 Sonoma Double / Queen Headboard Black:
- Designed to fit either a double or queen bed this 11 deep bookcase style headboard has three
- The central compartment also has an adjustable shelf.
- Constructed from a combination of high quality laminated compositewoods with attractive profiled MDF
- DIMENSIONS:65.75 inches wide 43 inches tall 11 inches deep
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Customer Reviews
Sonoma Furniture delights, but customer service . . . well, it really doesn't 
2008-04-17
Prepac BSH-6643 Sonoma Double / Queen Headboard Black
I bought this headboard, the platform for the bed, and a dresser from "prepac" for my 17 year old son. It is typical assemble at home furniture, but it is attractive AND it was shipped within two days. Wow, that's impressive; but, the combination was too large for his room.
Unfortunately, he took more than seven days to determine that it just was not going to fit, and so I called to see if I could return the headboard.
I was straight up at the onset that I had gotten this furniture more than seven days ago, and I was calling to see if I could return it and pay for shipping. Still in the box (never opened) all parts, hardware, etc. (well it is all there if they shipped it to us).
The first thing the customer service person did was tell me that this furniture only came in a set - I didn't buy individual pieces and they would not take individual pieces in returns. . . I said, "yes, it did come in parts, I went through your line, and picked the pieces I wanted. "
"That's not the way it comes," she insisted, attitude starting to show.
"Look," I said, "Amazon sells it by the piece, and the more pieces you buy, the steeper the discount. I'm on their website now - you can look for yourself."
"No, they don't."
Okay, I've already got it figured out, they aren't going to take it back, she's too surly, she's come near calling me a liar, even while I offer her proof of my statements. When she says she will check to see if they can return it, I say, "Thanks, and an apology for calling me a liar about how I bought it? In distinct pieces?"
"No, I'm not going to say that."
Ahh, customer service, you've lost me . . . Since February 26, I've bought 52 items from Amazon - three of which were furniture; we're not talking $5 a pop here . . . I like to shop, pay, & have it delivered - and I read A LOT! In fact, it is almost an item a day . . .
Amazon knows I'm a good customer, and in my years of buying from Amazon, this is the first thing I've ever wanted to return . . .
A "No", they wouldn't take it back might have disappointed me, but it wouldn't have completely turned me away from EVER shopping with this manufacturer again.
Surly customer service from Sunny California? Well, that will certainly stop me from shopping there again. Every Time.
